4/10 Fair
25 September 2023
Horrifying stay at the Pullman
It took me one hour to connect to the wifi in the room. Called for help, I was just asked to restart my laptop. I asked for IT to help, they sent a non-IT which couldn't help me at all. Got to wait for another 20 mins before the IT guy came. All in, it took me 1 hour 10 mins just to connect. After that, I had no issue for the rest of the days.
The room is so so dated. Carpets are so gordy and old. The curtains cannot be pulled close at all. It does not feel like a Pullman at all. It feels worse than a budget hotel. The toiletries used were of low quality in small tubes. Waste of environment resource. They don't even give you face towel!!! Only 1 hand towel. How do I wash my face with a long face towel. Lightings are old. Everything from top to toe is old. Only the location is great. What a pity!!
Florence
Florence, 3-night business trip
Verified Hotels.com guest review