6/10 Good
14 August 2022
The staff are incredibly kind and helpful. The hotel listing is somewhat misleading! There is a large construction site which is viewed from the pool- it’s also extremely noisy, this can also be heard from the rooms early morning. The hotel is old and run down. There is also no atmosphere- it’s dull, old and not inviting.
The GM was kind enough to assist us with finding another hotel - this in any case ended up costing me an extra £450 even after receiving a refund for the nights we didn’t stay. Expedia were rubbish at helping us move and miss-sold this hotel.
London
London, 7-night family trip
Verified Expedia guest review