Grupotel Alcudia Pins

Photo gallery for Grupotel Alcudia Pins

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On the beach, white sand
On the beach, white sand
6 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor spa tub

Overview of Grupotel Alcudia Pins

Grupotel Alcudia Pins

3.5 star property
Beachfront hotel with 5 restaurants, near Playa de Muro

7.4/10 Good

35 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Microwave
Map
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
Main amenities
  • Housekeeping once per stay
  • On the beach
  • 5 restaurants and 2 poolside bars
  • 3 bars/lounges
  • 6 outdoor pools
  • Breakfast available
  • Fitness center
  • Children's pool
  • Spa tub
  • Waterslide
  • Terrace
  • 24-hour front desk
For families
  • Children's pool
  • Playground on site
  • Microwave
  • Private bathroom
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Playa de Muro - 8 min walk
  • Alcudia Port - 19 min drive
  • Alcudia Beach - 24 min drive
  • Pollensa Port - 29 min drive
  • Formentor Cape - 128 min drive

Getting around

  • Palma de Mallorca Airport (PMI) - 59 min drive
  • Petra Station - 20 min drive
  • Muro Station - 20 min drive
  • Sa Pobla Station - 22 min drive

About this property

Grupotel Alcudia Pins

Grupotel Alcudia Pins puts you 0.4 mi (0.7 km) from Playa de Muro and 4.7 mi (7.6 km) from Alcudia Beach. After a dip in one of 6 outdoor pools, guests can grab a bite to eat at Bufet principal, one of 5 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 poolside bars, a fitness center, and a spa tub.

All-inclusive

All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Danish, English, German, Norwegian, Spanish, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 598 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
  • Free offsite parking nearby

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 5 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Barbecue grills
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Waterslide
  • Playground
  • Grocery/convenience store
  • Children's menu

What to do

  • On the beach
  • Shopping
  • Beach nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 6 outdoor pools
  • Spa tub
  • Waterslide

Accessibility

  • Elevator

Languages

  • Danish
  • English
  • German
  • Norwegian
  • Spanish
  • Swedish

Room amenities

Be entertained

  • 29-inch LCD TV

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Mini-fridge
  • Microwave
  • Toaster

More

  • Housekeeping (once per stay)
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Dining

Bufet principal - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Green & Grill - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Taverna - This beach restaurant specializes in regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
La Bambola - This restaurant specializes in Italian cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
The Garden BBQ - Overlooking the garden, this restaurant specializes in barbecue and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night, up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
  • High chair fee: EUR 15 per accommodation, per week

Optional extras

  • Breakfast costs between EUR 14.00 and EUR 14.00 for adults, and EUR 7.00 and EUR 7.00 for children (approximately)
  • Late check-out can be arranged for an extra charge of EUR 60.00 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

TUI FAMILY LIFE Alcudia Pins Hotel Muro
TUI FAMILY LIFE Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins Muro
TUI FAMILY LIFE Alcudia Pins
TUI FAMILY LIFE Alcua Pins Mu
TUI BLUE Alcudia Pins
Grupotel Alcudia Pins Muro
Grupotel Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins
Grupotel Alcudia Pins Hotel Muro

Frequently asked questions

Overall score and ratings

7.4

Good

7.6/10

Cleanliness

8.1/10

Staff & service

7.0/10

Amenities

7.3/10

Property conditions & facilities

6.2/10

Eco-friendliness

6/10 Good

If you don’t have children, the hotel is not for y
If you don’t have children, the hotel is not for you. This area is full of children and not much else. Quite old building and facilities. Simple furnishings. Friendly staff.
Christina, 3-night trip
Verified Hotels.com guest review

6/10 Good

Nice family vacation
It was a perfect vacation for a family, children garden, nice sea view. A little bit overpriced in the nearest supermarket otherwise it’s fine!
8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

8/10 Very good

8-night trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

8/10 Very good

A great family place.
We had excellent accommodation although we were above the main restaurant and opposite the nightly entertainment so it was a bit noisy. The room was clean and well equipped although we did have a kitchen with plenty of crockery but no cutlery. Food was good, although buffet style is not my cup of tea, there was a really good range of styles of foods with plenty of salads and local dishes. It was well cooked and presented and no horrendous queues associated with many all inclusive places. The pools were on the cold side. The children would have played a lot longer if they had been a bit warmer, consequently we spent most of our time at the beach as it was warmer. A bit disappointing was the daily €14 for 2 beds and an umbrella on the beach. This adds to the cost somewhat.
F, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Well run, very good food, pleasant room. Ideal for a family holiday. Good facilities. Good entertainment to suit the whole family. Only minor criticism is that it was sometimes difficult to get a sunbed if you were late up! Great holiday!
4-night family trip
Verified Expedia guest review

8/10 Very good

Anna, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Muy buen hotel a pie de una playa maravillosa
Aspectos positivos: Todas las actividades (niños y adultos) son gestionadas en ingles, lo que es lógico considerando que mas del 90% de los huéspedes son extranjeros. Hay actividades a todas varias veces al dia y los niños se lo pasaron genial. Hay piscinas para todos los gustos y el hotel está a pie de una playa kilometrica y de arena maravillosa. Para comer en las instalaciones hay un bar a la carta, restaurantes bufet (muy variado y bueba calidad) y un servicio de hamburguesas, perritos y pizzas (estilo fast food pero que esta bastante bien) La limpieza en las habitaciones es muy correcta y el personal de recepción muy amable. Puntos negativos: A excepción de un socorrista de pelo corto que iba con su silbato el resto me pareció bastante despistado. Queriamos una plancha y la unica opción para que nos la dieran en recepcion era dejando un depósito en efectivo de 20€, al no tener dinero quise dar mi tarjeta pero no era opcion. Francamente algo muy absurdo para los tiempos que corren, en fin, que no pudimos planchar una prenda de vestir. Conclusión: Es un sitio muy recomendable, sobretodo para ir con niños.
Juan Manuel, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Skod
Hvis man elsker larm fra morgen til aften og masser af larmende englænder så er det et dejligt hotel, vi har aldrig oplevede et hotel der var så meget larm på, vi skulle have været på hotellet i 16 dagen men tjekkede ud efter 7 dage pga larm fra busser der kørte til og fra hotellet stort set hele tiden, maden i All incl var og opad bakke. Kommer aldrig igen.
Morten, 15-night family trip
Verified Hotels.com guest review