31 May 2019
I have frustrated experience with this hotel service. There are not customer focus and never lend their ear to listen your call. I have book 2 rooms with hotel.com and payment was done. Once reach at hotel they inform me that only one room register in their system. Although I show my booking confirmation, they not bother to listen you and not willing to assist.
KALINATHAN, 4-night trip with friends
Verified Hotels.com guest review