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My City Hotel

3.0 star property
Hotel with outdoor pool, near San Juan Church

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for My City Hotel

Outdoor pool, pool umbrellas, pool loungers
Front of property
Reception
Terrace/patio
Daily buffet breakfast (EUR 7.50 per person)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Airport transfer
    Airport transfer
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Multilingual staff
  • Luggage storage
Feel at home
  • Free cots/infant beds
  • Terrace
  • Daily housekeeping
  • Lift
  • Flat-screen TV
  • Free parking nearby

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

Highlights

Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Daily housekeeping
Desk
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Junior Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Junior Room

Highlights

Free cots/infant beds
Flat-screen TV
Sofa bed - twin
Hairdryer
Private bathroom
Daily housekeeping
Desk
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

Highlights

Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Daily housekeeping
Desk
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

Highlights

Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Daily housekeeping
Desk
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

Highlights

Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Daily housekeeping
Desk
  • 24 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

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Free WiFi
Air conditioning
9.6 out of 10, Exceptional, (103)
The price is S$190
includes taxes & fees
27 Nov - 28 Nov
DWO Nopal
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About the area

Map
Calle Blanco 13, Puerto de la Cruz, Santa Cruz de Tenerife, 38400

What's nearby

  • Plaza del Charco - 3 min walk - 0.3 km
  • Taoro Park - 12 min walk - 1.0 km
  • Lago Martianez Swimming Pools - 12 min walk - 1.1 km
  • Loro Park - 18 min walk - 1.6 km
  • Botanical Gardens - 3 min drive - 2.2 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive
  • Tenerife (TFS-Tenerife South) - 70 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hannen Barril - ‬2 min walk
  • ‪Slow Coffee Tenerife - ‬3 min walk
  • ‪Casa Mel - ‬1 min walk
  • ‪Compostelana - ‬2 min walk
  • ‪Tasca el Olivo - ‬1 min walk

About this property

My City Hotel

Take in the views from the rooftop terrace when you stay at My City Hotel. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant.

Languages

English, German, Spanish

At a glance

Hotel size

  • 50 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Free off-site parking nearby

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Coffee/tea in a common area

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Rooftop terrace
  • Television in common areas
  • An outdoor pool

Accessibility

  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 7.50 for adults and EUR 3.75 for children
  • Airport shuttle service is offered for an extra charge of EUR 25 per person (one-way)
  • Late checkout can be arranged for an extra charge of EUR 18 (subject to availability)
  • Safes in guest rooms can be used for EUR 2.50 per night

Children & extra beds

  • Airport shuttle service for children up to age 18 costs EUR 25 (one-way)
  • Guests must contact this property in advance to reserve cots/infant beds

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

My City Hotel Puerto de la Cruz
My City Puerto de la Cruz
My City Hotel Hotel
My City Hotel Puerto de la Cruz
My City Hotel Hotel Puerto de la Cruz

Frequently asked questions

Does My City Hotel offer free cancellation for a full refund?
Yes, My City Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at My City Hotel?
Yes, there's an outdoor pool.
Are pets allowed at My City Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at My City Hotel?
No, unfortunately, but there's free parking nearby.
Is an airport shuttle service offered by My City Hotel?
Yes, an airport shuttle is available. The charge is EUR 25 per person one-way.
What are the check-in and check-out times at My City Hotel?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of EUR 18 (subject to availability).
Is there an on-site casino at My City Hotel?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (14-min walk) is nearby.
What is there to do at My City Hotel and nearby?
My City Hotel has an outdoor pool.
Are there restaurants at or near My City Hotel?
Yes, there's an on-site restaurant.
What's the area around My City Hotel like?
My City Hotel is located near Tenerife Beaches, only a short 3-minute walk from Plaza del Charco and 5 minutes' walk from Dock of Puerto de la Cruz.

My City Hotel Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Very good

modern and clean
near small harbour and center of the city and many restaurants modern clean very nice staff but no parking !!
jacques, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel
Welcoming, friendly reception staff. Spacious, clean room. Breakfast was good, I also thought the decor in the dining room was well thought out. Lovely pool on the roof, that caught the sun. Handy for the historical town centre and sea front. Would recommend.
Carole, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, right in the heart of town. Staff are all very cheerful and friendly. The rooms are spotlessly clean and comfortable. Breakfast was excellent with plenty of choice. Very nice pool terrace on the roof top.
Christopher, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Claudio, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel was well situated for the old town square and waterfront. Plenty of places to eat and drink nearby. Hotel was very nice and the staff were excellent without being overbearing. Breakfast was really good, but possibly needed some variation at times. I made use of the sun terrace and pool on the roof area, which was generally quiet and easy to relax. Only negative was the noisy music from the nearby open air night club especially around the weekend. Airport transfers are easy using the No.343 airport bus which you can get off about 5 mins from the hotel. Overall it was an excellent stay and a big thank you to the staff.
Garnie, 6-night trip
Verified Expedia guest review

10/10 Exceptional

This is my third short stay in My City Hotel. It is situated very close to the centre of town and has a big supermarket very close by , on the same street. The rooms are very clean and the beds very comfortable. The shower is hot and has excellent water pressure. The reception staff are very friendly and will answer any questions
1-night romance trip
Verified Ebookers guest review

10/10 Exceptional

A beautiful boutique hotel in the heart of the city. Fantastic location especially if you are looking for a local experience. If you are driving in, parking is tough close to the hotel so please be prepared for that. Another surprise: the very warm bedroom and bathroom. Remember no ac here, just a fan. I got a 2nd fan and it solved the issue. The staff is just amazing, always smiling and ready to help. Looking forward to our next stay!
Tazmtl, 2-night family trip
Verified Expedia guest review

8/10 Very good

Nice place to stay, great location
I was there back in February this year - forgot to leave a comment - and my overall stay was great. The staff was very helpful and smily (like most people in Puerto de La Cruz actually), the room was clean and that pool on the roof, a real + ! I traveled solo for a last minute trip and chose this hotel because of its proximity to the city center and most of the landmarks. I wasn't disappointed, I got to walk to almost everywhere in Puerto de La Cruz which was on my list (Playa Jardin, Lago Martianez, etc.) - except for Teide volcano of course ;) (a must see by the way!) Close to the main bus station and nicely located for taxis too - if you want to travel to the next door cities (I recommend Playa Bollullo). Only negative point: There is no isolation at all. You hear everything coming from other people's room and from the street until late. I could hear my neighbour's TV and the loud lady being on the phone as clear as if they were in my own room - despite having my own TV on! After a long day out it may be bothering if you want to rest. So bring your hearplugs! And you can still ask the members of staff at the reception to call your noisy neighbours if needed, they'll gently ask them to lower it a bit, they are very helpful. I recommend this hotel if you're there to visit and walk a lot + for the rooftop's pool which has an amazing view and is so peaceful.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is very close to the centre of the town. It is great value for money and we will be staying here again in September. Thanks to the reception staff for allowing us to practice our Spanish!
1-night romance trip
Verified Ebookers guest review

10/10 Exceptional

This was an amazing Hotel, great location and the staff were fantastic. This is the first time I have stayed somewhere that the staff care so much and are so helpful. They made are stay the best and I want to thank them. Room was clean, I would say the the front rooms can be noisy at night so maybe think about the back rooms if you don't like noise. Parking was ok when you got use to it, as there are lots of free places but you may find a small walk back to the hotel. There were fantastic range of shops and places to eat. You can walk to loro parque which is a must see. They guys at the hotel booked the tickets for us. If you don't want to get a car then contact the hotel they can arrange transfers at a great price. There is a fantastic vegetarian restaurant called limon which is amazing a must try. Renting a car this we did with expida I would say do it yourself and don't use gold car they just want money of you and car was bad. I would book cicar on there web page before you go. What more can I say this was a fantastic place of you want to experience the less commercial side of the island. This hotel was modern and just fantastic made us feel like family and I would stay again. It's a must we miss you guys already.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

We received a very warm welcome from Bianca and got into our room a little earlier than normal checkin. The room was spotlessly clean, the beds very comfortable and the shower was excellent too. The pool area was deserted so we had the whole place to ourselves for several hours. Although it is a small pool, it was very much needed in the very hot sun and the water jets were great too. We will definitely stay here again next time we are in Puerto De la Cruz.
1-night romance trip
Verified Ebookers guest review

8/10 Very good

Pablo, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

7-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Everything superb hotel in all respects Breakfast, room, staff ,swimmingpool, views of Mount Teide Cannot fault this hotel. Thankyou very much
7-night trip
Verified Expedia guest review

10/10 Exceptional

I went for long weekend trip. The hotel nice and is clean and staff excellent. The roortop pool is nice and the location is excellwent for resturants, bars and beach. The hotel is excellent value for price, cleaness, staff and location. I would definetly go back when going Tenerife again.
3-night romance trip
Verified Expedia guest review

8/10 Very good

Price, location and breakfast are excellent. Matress was a bit dented.
7-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic hotel in the cultural heart of town
Had an amazing stay in the heart of Puerto del la cruz, tucked away from the resort this hotel is truly in the cultural center of the town. A clean and modern room and great shower. Fantastic views from its rooftop pool. I Would highly recommend and will definitely be staying again.
Miles, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Modern and clean place. Also great location. Staff very nice.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great service very nice staff great location close to restaurant and shops overall very satisfied
7-night romance trip
Verified Expedia guest review

8/10 Very good

7-night trip
Verified Expedia guest review

8/10 Very good

The Perfect Stay
We had an amazing vacation and since we had a room facing a wall it says A LOT I still had a wonderful stay. Location is perfect in the lower Puerto de is Cruz, just off Plaza del Charco. Rooms are fresh, beds all new and comfortable. We slept well and I had no problem tucking the little one into bed at 8 pm. Bathroom is spacious and housekeeping works well. Breakfast area and reception area is bright and calm, but I don't recommend you sleep in as much will be out by then. Staff is helpful and knows good English. The pool area is small. That is actually a plus as it makes the sun panels sufficient enough to heat it to a somewhat comfortable temperature. The roof top sun- and pool area is really nice and certainly gives the hotel that little extra. I can gladly recommend this hotel and would certainly go back there myself. There are a few things to mention and possibly sort out. As the rooms on the lower floors facing the wall (book higher floors or with balcony!) gets little light it gets damp to an extent where for example towels won't dry sufficiently. This could be sorted with dehumidifiers in affected areas. Also I'd like notices put up about closing bathroom doors as the steem can set the fire alarm off (quite the wake-up call in the middle of the night!). And it would be nice if breakfast was refilled also with warm items during breakfast hours. We had a really nice and relaxing stay and I'd like to be back one day. Thank you!
Elida, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

My Husband and I have just returned from a weeks break staying in this lovely small and friendly hotel. The hotel is situated in the old town. Very central and handy for all shopping, dining and lovely walks. Lovely small rooftop pool. We had room only, but did try the buffet breakfast one morning. Not a huge selection, but sufficient for the size of the hotel. What was provided was good quality produce. Selection of breads, pastries, cereals,yoghurts. Selection of teas, coffees juice etc. Cooked meats cold meats ,cheese, salad, and an omelette station where they make your choice of what ever you want. Rooms are really clean. We had requested a room with a balcony, but would advise if you want peace and quiet, go for a room at the back of the hotel, as there is a couple of night club/ bars across the road at front of hotel. The staff were fantastic very helpful and friendly. A special mention to one young lady on reception called Blanca. She helped us with local bus numbers,areas of interest to visit, and we booked a lovely excursion with her and her recommendation was spot on. We had a lovely day. She also went out of her way to find us a change of room, when we had a sleepless night because of the loud music from the bar/ night club. We didn’t even complain or ask to be shifted, she offered. We give her 🙌🙌 . She is excellent at her job. And definitely will stay at My City Hotel, when we visit next time.
7-night trip
Verified Expedia guest review

4/10 Fair

Overall a very clean hotel. Very nice staff. Unfortunately the room we booked was noise as the balcony doors were not sufficient to keep out the street noice wich went on till early hours of the morning. We payed more for the superior room wich was smaller on the top of the hotel wich was slightly quieter but still couldn't sleep due to loud partys at 2am till 5am on sat and sun. Room was cold as bathroom window was pached up with tinfoil. Breakfasts was good but only found out on the fourth day that we could order hot food as no one had told us this was available.
7-night trip
Verified Expedia guest review

10/10 Exceptional

Fabulous hotel
Fabulous hotel just minutes away from the main square and the bus station. The seafront was no more than five minutes walk. Our room was a good size and very comfortable. Everything was very new and spotlessly clean. There was free wifi, TV, mini fridge and plenty of storage space. There was a walk in shower in the lovely clean bathroom. Breakfast was available but we didn't have it this time. The reception area was equipped with a coffee pod machine which was a really welcome touch. Staff were friendly and helpful and very cheerful. There was a pool on the roof and plenty of singers available. A great place to stay.
Hazel, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

All was very good, great location, price, cleanliness. Staff were really nice too. Booking in was efficient plus I loved the roof top small pool and lounger. Definitely recommended!
5-night trip
Verified Expedia guest review