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The Manhattan at Times Square Hotel

4.0 star property
Hotel with 24-hour fitness, near Broadway

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Manhattan at Times Square Hotel

Premium bedding, pillow-top beds, in-room safe, desk
Daily continental breakfast (USD 15 per person)
Exterior
Exterior
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Pet-friendly
  • Gym
  • Laundry facilities
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • Coffee shop/cafe
  • 24-hour business centre
  • 24-hour front desk
  • Computer station
  • Front desk safe
  • Snack bar/deli
  • ATM/banking services
  • Vending machine

Feel at home (6)

  • Children stay free
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains
  • Lift
The price is S$216
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Premium Room, 1 King Bed (Manhattan Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (Manhattan Floor)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Mobility Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds, Mobility Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Manhattan Floor, Living Area)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Manhattan Floor, Living Area)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Mobility Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, Multiple Beds, Mobility Accessible (Roll-In Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
  • 94 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Premium Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Manhattan Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds (Manhattan Floor)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Manhattan Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Presidential Suite, 1 King Bed (Manhattan Floor)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
  • 111 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed (Manhattan Floor, Living/Dining Area)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Manhattan Floor, Living/Dining Area)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
  • 94 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 94 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Walk-In Shower)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 94 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed (Manhattan Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 Queen Bed (Manhattan Floor)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Pod Times Square

Pet-friendly
Parking available
Restaurant
Air conditioning
8.8 out of 10, Excellent, (4124)
The price is S$161
includes taxes & fees
5 Jan - 6 January 2025
Pod Times Square
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About the area

Map
790 7th Ave, New York, NY, 10019

What's nearby

  • Broadway - 2 min walk
  • Times Square - 4 min walk
  • Radio City Music Hall - 4 min walk
  • Rockefeller Center - 8 min walk
  • Grand Central Terminal - 20 min walk

Getting around

  • Teterboro, NJ (TEB) - 17 min drive
  • Linden, NJ (LDJ) - 28 min drive
  • LaGuardia Airport (LGA) - 39 min drive
  • Newark Liberty Intl. Airport (EWR) - 39 min drive
  • John F. Kennedy International Airport (JFK) - 56 min drive
  • Grand Central - 42 St. Station - 17 min walk
  • New York W 32nd St. Station - 20 min walk
  • Penn Station - 23 min walk
  • 7 Av. Station (E 53rd St.) - 2 min walk
  • 50 St. Station (Broadway) - 2 min walk
  • 49th St. Station - 3 min walk

Restaurants

  • ‪Ellen's Stardust Diner - ‬1 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Library Bar - ‬1 min walk
  • ‪Applebee's Grill + Bar - ‬2 min walk
  • ‪Majestic Deli - ‬2 min walk

About this property

The Manhattan at Times Square Hotel

You'll be in a fantastic location at The Manhattan at Times Square Hotel, only a five-minute walk from Broadway and Times Square. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness centre for a workout. This eco-friendly hotel is also within a short 10-minute walk of Radio City Music Hall and 5th Avenue. Fellow travellers like the central location for the sightseeing and because it's only a short walk to public transportation: 7 Av. Station (E 53rd St.) is steps away and 50 St. Station (Broadway) is 2 minutes.

Languages

English, Filipino, French, German, Hindi, Italian, Romanian, Russian, Spanish

At a glance

Hotel size

  • 685 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Parking

  • On-site self-parking (USD 72 per day)

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:00 AM–noon
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Boat tours nearby

Working away

  • 24-hour business centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness centre

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Visual alarms in hallways
  • Handrails in stairwells
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free international and long-distance calls

Food and drink

  • Fridge (on request)
  • Microwave (on request)

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Recycling

Special features

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Deposit: USD 50 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: USD 45.9 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 15 for adults and USD 15 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Microwaves are available for USD 25 per stay
  • Fridges are available for USD 25 per stay

Children & extra beds

  • Rollaway beds are available for USD 30 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 200 per pet, per day

Parking

  • Self-parking costs USD 72 per day

Policies

This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Manhattan Hotel
Manhattan Times Square
Manhattan Times Square Hotel
The Manhattan At Times Square
The Manhattan at Times Square Hotel Hotel
The Manhattan at Times Square Hotel New York
The Manhattan at Times Square Hotel an IHG Hotel
The Manhattan at Times Square Hotel Hotel New York

Frequently asked questions

Does The Manhattan at Times Square Hotel offer free cancellation for a full refund?
Yes, The Manhattan at Times Square Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Manhattan at Times Square Hotel?
Yes, cats and dogs are welcome. There's a charge of USD 200 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at The Manhattan at Times Square Hotel?
Yes. Self-parking costs USD 72 per day.
What are the check-in and check-out times at The Manhattan at Times Square Hotel?
Check-in start time: 4:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at The Manhattan at Times Square Hotel?
No, this hotel doesn't have a casino, but Resorts World Casino (22-min drive) is nearby.
What is there to do at The Manhattan at Times Square Hotel and nearby?
Have fun with nearby activities such as cycling, boat tours and hiking. The Manhattan at Times Square Hotel also has a 24-hour fitness centre.
What's the area around The Manhattan at Times Square Hotel like?
The Manhattan at Times Square Hotel is in Manhattan, a short 2-minute walk from 7 Av. Station (E 53rd St.) and 4 minutes' walk from Times Square. Travellers say that the local area is good for shopping and very central.

The Manhattan at Times Square Hotel Reviews

Reviews

5.8

5.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Very good

Better service if you book through the hotel
Nice hotel, they gave us an old non remodeled room because we booked thru hotels.com. The bell hop/ concierge were super nice and friendly and so were the take and go breakfast workers
Rebecca, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Amanda, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Do not stay here!
Awful! Do not stay here it is disgraceful and literally a disaster. Everytime you are in the lobby someone is mad and angry because this place is so awful. It is nothing like the pictures at all. I saw more people immediately checking out after they checked in. I had pre paid or I would have immediately left too. This place is old and not updated it’s gross.
Amanda, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Hotel was staff was good and so was the service. I know that the hotel was having work done on it. The rooms need to be updated. They were clean, but in need remodeling.
Len, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Gail, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Amenities were broken. Air conditioning was broken. Faulty smoke alarm went off during the night and we had to evacuate.
1-night family trip
Verified Hotels.com guest review

4/10 Fair

The hotel looked nothing like the pictures online. It looked way nicer online. Our hotel keys stopped working several times and the cable didn’t work. We called 3 times about it no one came up. The air conditioning did not work, nor did the telephone.
3-night family trip
Verified Hotels.com guest review

2/10 Poor

Very outdated also people smoking marijuna in there room and very bad smell
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Ask for new room and get there early
Check in process took over an hour and they had trouble pulling up rooms despite having reservation and prepayment. Renovated rooms are nice but the old standard rooms are very aged. Walls are super thin. Hotel tried to charge for breakfast even though it was included in our room.
Shannon, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Katie, 1-night trip
Verified Hotels.com guest review

6/10 Good

Paris, 3-night trip
Verified Hotels.com guest review

2/10 Poor

ZERO STARS
Terrible, very dirty, expensive for a motel lookalike. smells gross
Nathan, 2-night trip
Verified Hotels.com guest review

6/10 Good

2-night business trip
Verified Hotels.com guest review

6/10 Good

A Mixed Stay
I've stayed at The Manhattan several times now over the past 5 years. I mostly stay because of its prime location that's often nearby everything I need. But that doesn't mean that all is perfect with the property either. I've usually had friendly service with those who work the front desk and around the lobby and for that I'm happy. But upon getting up to our room, there were clear revisions going on to the room that weren't quite complete, most evident by a picture that one could tell was once hanging on the wall but was no longer there. The lack of plugs and no mini fridge in the room are always a letdown, but we make due. There was a moment where there no hot water for everyone in the building and that became rather inconvenient, but was fixed within at least a couple of hours. I'm willing to overlook little cosmetic blushes around the building when at the end of the day, I'm not in NYC to be in the hotel all day. But I haven't noticed things getting much better for the overall condition of the property in my numerous stays here over the years. This hotel will always be special for helping to be a part of great memories in New York, but time will tell if I'll continue to stay here in the future.
View from 5th floor room
Double bed room on 5th floor
View of hotel from the corner
Outside main entrance
Andrew, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Hiram, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Trying to enter my room
The temp in the room didn’t get below 75 degrees. At one point it was 82 degrees. I had housekeeping trying to enter my room daily at 9. Not joking. Every day Simon tries to use a key to enter my room at 9am. Thankfully I had the bolt thing to prevent people from entering in place. They didn’t knock or introduce themselves. Just tried to enter. I had the room reserved for another day, and housekeeping tried to enter the room. When I got out of bed to answer the door she asked me what time I was checking out. This was 9am and checkout wasn’t u til 12. However I still had the room for another day. Then on my checkout day another family who tried to enter my room at 9am. Again, checkout wasn’t until 12. Absolutely unacceptable to be asked what time I was checking out, and to have staff try to enter on a day basis. It was me and my 15 yr old daughter in NYC. You can imagine how scary that was for both of us. People trying to enter and not saying who they were. Scary.
Cheryl, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

David, 1-night trip
Verified Hotels.com guest review

2/10 Poor

0!!
There was no heat no hot water on our last day! The bed was very warm out like they had not rotated for new mattresses in years!! The springs were sticking out! No blankets They gave us two bath towels and nothing else. Considering the weather conditions this hotel should be up on their game!! So disappointing and I will be spreading the news about this hotel!
Theresa, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Amir, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Great location
Updated room, comfortable in a great location walkable to Times Square, Central Park and Rockefeller center. 4 stars because check in took over an hour and the thermostat didn’t work correctly.
Katherine, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Unpleasant.
Got to the hotel, was told systems were down. Instead of manually checking in the customers, they had us all packed in the lobby and only using one bathroom on the fifth floor. We got to the room, our room did not have any wash clothes and when we requested more, we received one for the two of us. The breakfast that was an add on was simply a croissant and coffee.
Tonie, 2-night trip
Verified Hotels.com guest review

2/10 Poor

4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Suraj, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Fall ‘24 stay
The floor/room I stayed in had not been updated in at least 40 years, so not very inviting. Also had an afternoon/evening without hot water. Great location and definitely better then a hostel.
David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kitty, 2-night trip
Verified Hotels.com guest review