8/10 Very good
28 November 2024
Great Hotel but a room mix up
Overall I had a good stay at the hotel. I booked for two nights in the Panorama Corner room. We arrived late on our first night and they checked us into the wrong room (I think the Sunrise corner room). That room was very small and made the first night uncomfortable. They did fix the issue the next day when I asked at reception, but was slow to provide a working key to move rooms which took time. They did refund part of the fee of the first night to reflect the price difference in rooms, but didn't apologise when I raised the error. The correct room was nice and modern with plenty of space.
I did find the hotel difficult to find in the dark. If you travel on public transport it is a short walk, but through a business estate with poor lighting.
Antonia
Antonia, 2-night trip
Verified Hotels.com guest review