High Street, New Galloway, Castle Douglas, Scotland, DG7 3RN
What's nearby
The Lane - 11 min walk
New Galloway Golf Club - 17 min walk
Galloway Forest Park - 8 min drive
Lock Ken - 9 min drive
Clatteringshaws Loch - 10 min drive
Getting around
Glasgow International Airport (GLA) - 106 min drive
Restaurants
The Clachan Inn - 4 min drive
The Smithy - 2 min walk
CatStrand - 2 min walk
The Clachan Inn - 4 min drive
The Smithy - 2 min walk
About this property
The Cross Keys Hotel
The Cross Keys Hotel is a great choice for a stay in Castle Douglas. Free self-parking is an added perk, and guests looking to stay active can experience the nearby kayaking, mountain biking and waterskiing.
Languages
English, French, German
At a glance
Hotel size
10 rooms
Arriving/Leaving
Check-in start time: 4:30 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 10:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Food and water bowls available
Internet
Free WiFi in public areas
Parking
Free on-site self-parking
Free off-site parking nearby
Other information
Smoke-free property
Caters to adults only
No stag or hen parties
Property amenities
Food and drink
Breakfast available (surcharge)
What to do
Mountain biking nearby
Horse riding nearby
Kayaking nearby
Waterskiing nearby
Services
Luggage storage
Multilingual staff
Room amenities
Be entertained
Television
Home comfort
Heating
Electric kettle
Freshen up
Bath or shower
Fees & policies
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property does not have lifts.
This property accepts credit cards.
Also known as
Cross Keys Hotel Castle Douglas
Cross Keys Hotel Castle Douglas
Cross Keys Castle Douglas
Hotel The Cross Keys Hotel Castle Douglas
Castle Douglas The Cross Keys Hotel Hotel
The Cross Keys Hotel Castle Douglas
Hotel The Cross Keys Hotel
Cross Keys Hotel
Cross Keys
Cross Keys Castle Douglas
The Cross Keys Hotel Inn
The Cross Keys Hotel Castle Douglas
The Cross Keys Hotel Inn Castle Douglas
Frequently asked questions
Is parking offered on site at The Cross Keys Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at The Cross Keys Hotel?
Check-in start time: 4:30 PM; check-in end time: 11:00 PM. Check-out time is 10:00 AM.
What is there to do at The Cross Keys Hotel and nearby?
Have fun with nearby activities such as cycling, fishing and horse riding. Additional recreation nearby includes birdwatching.
What's the area around The Cross Keys Hotel like?
The Cross Keys Hotel is a short 11-minute walk from Gills Loch and 11 minutes' walk from The Lane.
The Cross Keys Hotel Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
4.8/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Very good
19 July 2024
Good find
Nice little place at a good price as we were going to The Open at Troon. No services in the village but next village has a great food pub and hotel that does decent pub Faye. when we visited the hotel bar and restaurant was closed for refurb but they did do a good breakfast
Carrie
Carrie, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 June 2024
Jack
Jack, 2-night trip
Verified Expedia guest review
6/10 Good
26 May 2024
Adequate for a short stay,
A former coaching house with very friendly owner, Susan. Perfectly adequate for a short stay. We know the area well and did know in advance that it’s not “Castle Douglas”. Others travellers should be aware!
Lorna
Lorna, 1-night trip
Verified Hotels.com guest review
4/10 Fair
8 February 2024
Fiona
Fiona, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
4 September 2023
Very old needs updating staff/owner not friendly
Katrina
Katrina, 1-night family trip
Verified Expedia guest review
2/10 Poor
3 September 2023
Unfriendly
Katrina
Katrina, 1-night family trip
Verified Expedia guest review
4/10 Fair
7 August 2023
no food on service or breakfast on offer, tele was to small.
R
R, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
4 June 2023
Stayed over for one night passing through on a cycling trip. The host was extremely friendly, welcoming and helpful storing and charging our bikes. Only open for B&B but fortunately the local tearoom opens on weekend evenings for meals. Well stocked community shop next door and community pub at the end of the street. Great village and area.
Willie
Willie, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
30 May 2023
Robert
Robert, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 March 2023
Verified traveller
2-night trip
Verified Hotels.com guest review
8/10 Very good
20 September 2022
Timothy
Timothy, 1-night trip
Verified Expedia guest review
8/10 Very good
10 September 2022
Clean, comfortable and peaceful
The hotel itself is lovely. Sadly the dining room and bar are closed but the hotel side is open for business! Clean rooms, comfy bed and delightful host. Breakfast was cooked fresh to order and was perfectly done. Really lovely place to stay to take in the surrounding villages and towns. Peaceful village with cafes
Sarah
Sarah, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
5 August 2022
Tracey
Tracey, 2-night trip
Verified Expedia guest review
10/10 Exceptional
7 June 2022
Hidden Gem 💎
Just returned from four nights at the Cross Keys ...... Susan the owner and staff are more than welcoming ...... New Galloway is tranquility it’s self !!!!! And a hidden gem for those looking to escape for a while .... a piece of Scottish charm and well worth a visit ..... but don’t tell too many people 😁
Christopher
Christopher, 4-night trip
Verified Hotels.com guest review
8/10 Very good
15 September 2021
Helen
Helen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 September 2021
Overnight in New Galloway
Arrived late and departed early unfortunately so didnt eat or drink. A very warm welcome and a comfy bed was had,no street parking to be found around the hotel but there is a large free car park 5 mins walk away uphill
graham
graham, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
15 September 2021
Situated in a beautiful town. Very quiet at night. Friendly staff.
Melvyn
Melvyn, 1-night romance trip
Verified Expedia guest review
8/10 Very good
14 September 2021
Great stay - thank you
Solo traveller on a motorcycle trip, small country inn, owner and staff were friendly, great value and whilst rustic and a little dated, the room was spotless, food was home cooked good and plentiful and a great wee bar - good food, clean room, decent bed and a few beers for very little money.
Alastair
Alastair, 1-night trip
Verified Hotels.com guest review
4/10 Fair
21 January 2020
ross Keys
Bad experience. No Sunday food, no Sunday bar. No where in village to get these items. Central heating poor.
Alexander
Alexander, 1-night business trip
Verified Hotels.com guest review
6/10 Good
14 September 2019
New Galloway
The food was fabulous both breakfast and dinner. Both ladies were pleasant and beyond helpful.
Having paid extra for a large room, we were disappointed with our room which could not by any stretch of the imagination be large.
Ann
Ann, 1-night trip
Verified Hotels.com guest review
2/10 Poor
30 August 2019
We booked the hotel under the impression it had a garden as advertised “not true”
We booked a four day stay arriving on Sunday the bar and restaurant was closed throughout our stay only opening for the quiz night Wednesday nothing to do with us being there hence we left a day early truly feeling let down and disappointment which having to pay for the night we did not stay with this in mind we would like to request a refund for one night
For your info the hotel is for sale!
Kind regards
Ian Bottomley
M 07870686955
Verified traveller
4-night romance trip
Verified Expedia guest review
10/10 Exceptional
29 July 2019
Christopher
Christopher, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
2 July 2019
Sleepy hollow bolt hole
Really friendly hotel with lots of quirks. The village is a sleepy hollow and the hotel is a great spot. Some may say it is a little dated, but I’d say if you want new, clean lines, city clone the you could stay in a Holiday in served by disinterested staff with no reason to make your stay special. Come to a place like the Cross Keys and you get the real thing, warts and all. Not that there are any, just some tiny midgy bites. Our lives would be a lot poorer without places like this.
simon
simon, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 June 2019
Relaxed, enjoyable stay
Well looked after in friendly, comfortable establishment. Local area has much of interest, including forest walks, wildlife, gardens and scenery.
Richard
Richard, 2-night trip
Verified Hotels.com guest review
4/10 Fair
15 May 2019
Would not stay at the Cross Keys again
Bed linen had strong, damp, musty smell that kept me awake. Quite unfriendly host, unwilling to accommodate even small requests. Dining room very cold. Limited choice of food since the ovens had been out of commission for a week. However, parking was convenient and off-road.