Wrong telephone number listed on Expedia... called another in the chain to find hotel and finally called for assistance to find location and was told by male desk clerk that I was within 4-5 blocks and I should hire a taxi to lead me to the hotel, I said what, he said sorry we cannot help you find the hotel, hire the taxi... called my phone carrier and had them ping my gps and found hotel myself...male clerk at front desk was suly, not welcoming... only movable window in room failed to close so management came and closed it, leaving a 1/2" gap around the window frame, in a room with no heat. One of two lights out in bathroom. Stuffed the gap with drapes, and slept in my down vest. I stayed at the Diego de Almagro chain during my trip in Chile. This older man was the only example of poor service by hotel staff. The younger staff was all cheerful and helpful.