We were so excited to stay at Puri Santrian our entire trip as this is the most expensive hotel we booked. We don't feel like it's a 4 star hotel.
The check in time was delayed for 40 minutes, and our bedding sheet was full of sand and debris. We had to get them to change it again.
The toilet is hardly working, the handle was loose.
There were literally very few staff by the pool side. Unlike other hotels we stayed at, they'd pro actively bring you a towel, water and menu. We had to find a staff member and ask for things, then no one would come to us to take orders... So we left
Then I walked to them and asked to take the order, still no one showed up.
The breakfast was pretty mid as well.
The up sides are they have amazing pools and staffs are friendly. The beach is quiet and highly recommended
*Edited
We were woken up by the staff ringing our door bell around 8:45, asking us when we were going to check out.
We were so confused. Our check out time is 12pm, there's no reason to ring our bell early asking us this question.