6/10 Good
2 January 2025
Can’t recommend
We are on a road trip for our 25th anniversary, exploring. We booked a suite. On arrival, they said they didn’t have one for our one night stay. They said they could put us in a room with a kitchenette and refund the difference, which was $22 dollars. Although we didn’t need nor use the kitchenette, we didn’t want to find another place, so we accepted. They said what they usually do in this situation, is have us cancel our reservation and rebook with them directly. We had already paid, so this couldn’t be done. It made us feel like they do this often to avoid paying Expedia their commission. Totally unfair, because it was because of Expedia that we found this hotel. They called Expedia, Expedia contacted us. Long story short, the hotel reimbursed us nearly $5. However, Expedia "made things right" with a generous gift card. That being said, we can not recommend this hotel. We loved the location. Very safe, natural beauty. But, the experience we had tarnished their reputation, in our eyes.
Colleen
Colleen, 1-night trip
Verified Hotels.com guest review
