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InterContinental Resort Jiuzhai Paradise, an IHG Hotel

5.0 star property
Mountain hotel in Jiuzhaigou County with bar/lounge and 24-hour fitness

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for InterContinental Resort Jiuzhai Paradise, an IHG Hotel

Hot springs
Point of interest
Point of interest
Restaurant
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Air conditioning
  • Free parking
  • Spa
  • Laundry facilities
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Hot springs
  • Breakfast available
  • 24-hour fitness centre
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Business centre
  • Meeting rooms
  • Limo/town car service
  • Terrace
For families
  • Free cots/infant beds
  • Playground on-site
  • Fridge
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
The price is S$164
includes taxes & fees
30 Dec - 31 Dec

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Premium Room, Multiple Beds, Balcony, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Multiple Beds, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Room, Multiple Beds, Balcony (Balcony)

Premium bedding, down duvets, minibar, in-room safe

Room, Multiple Beds, Balcony (Balcony)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Down duvet
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premium Room, 1 King Bed, Balcony, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Classic Balcony

Premium bedding, down duvets, minibar, in-room safe

1 King Classic Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Combined shower/bathtub, designer toiletries, hair dryer, dressing gowns

Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Down duvet
  • 74 sq m
  • Hill view
  • Sleeps 3
  • 1 Single Bed

View all photos for Premium Room

Premium bedding, down duvets, minibar, in-room safe

Premium Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Down duvet
  • 41 sq m
  • Hill view
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 2 Bedrooms, Balcony (Dining, Balcony)

Premium bedding, down duvets, minibar, in-room safe

Suite, 2 Bedrooms, Balcony (Dining, Balcony)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 116 sq m
  • Hill view
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony (Dining, Balcony)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Balcony (Dining, Balcony)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Down duvet
  • 74 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Balcony)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Balcony (Balcony)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Down duvet
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Business Lounge Access, Mountain View (Dining)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Business Lounge Access, Mountain View (Dining)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Down duvet
  • 98 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for 2 Double Premium Balcony

Premium bedding, down duvets, minibar, in-room safe

2 Double Premium Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 38 sq m
  • Hill view
  • Sleeps 5
  • 2 Queen Beds

View all photos for 1 King Classic Outdoor Living Area

Premium bedding, down duvets, minibar, in-room safe

1 King Classic Outdoor Living Area

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Down duvet
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium Balcony

Mountain view

1 King Premium Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 38 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Double Classic Balcony

Premium bedding, down duvets, minibar, in-room safe

2 Double Classic Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 33 sq m
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Balcony, Kids Theme)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Balcony (Balcony, Kids Theme)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 53 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony (Balcony)

Mountain view

Room, 2 Double Beds, Balcony (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 41 sq m
  • Hill view
  • Sleeps 5
  • 2 Double Beds

View all photos for 2 Twin Classic Balcony

Premium bedding, down duvets, minibar, in-room safe

2 Twin Classic Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for 2 Twin Premium Balcony

Premium bedding, down duvets, minibar, in-room safe

2 Twin Premium Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 38 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Classic Room

Premium bedding, down duvets, minibar, in-room safe

Classic Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Down duvet
  • Hill view
  • Sleeps 3
  • 1 Single Bed

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9.6 out of 10, Exceptional, (14)
The price is S$186
includes taxes & fees
1 Jan - 2 January 2025
Hilton Jiuzhaigou Resort
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About the area

Map
Ganhaizi, Zhangzha Town, Jiuzhaigou, Ngawa Autonomous Prefecture, Sichuan, 623402

What's nearby

  • Ganhaizi National Forest Park - 5 min drive - 5.3 km
  • Jiafan Ancient City - 6 min drive - 5.9 km
  • Jiuzhai Valley National Park - 19 min drive - 20.9 km
  • Jiuzhaigou Natural Reserve - 22 min drive - 22.0 km
  • Zharu Temple - 25 min drive - 23.1 km

Getting around

  • Jiuzhaigou (JZH-Huanglong) - 78 min drive

Restaurants

  • ‪林中漫步咖啡厅 - ‬4 min walk
  • ‪拉姆佳 - ‬9 min drive
  • ‪坎朱玛小酒馆 - ‬13 min drive
  • ‪藏卡林 - ‬12 min drive
  • ‪安多藏家宴 - ‬12 min drive

About this property

InterContinental Resort Jiuzhai Paradise, an IHG Hotel

InterContinental Resort Jiuzhai Paradise, an IHG Hotel is a great choice for a stay in Jiuzhaigou County. Guests can indulge in spa services, then grab a bite to eat at one of the 3 restaurants. This luxurious hotel also features a bar/lounge, a 24-hour fitness centre and a terrace.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 979 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • 24-hour room service

Travelling with children

  • Playground
  • Toys
  • Baby bath
  • Bed rails
  • Corner guards

What to do

  • Hot springs

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness centre
  • Spa services
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 150
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Front entrance ramp
  • Wheelchairs available on site
  • Magnifying mirror
  • Bathroom emergency pull cord
  • Visual fire alarm
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Premium satellite channels
  • First-run films
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Meal delivery service
  • Fridge
  • Children's dinnerware

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 12 hot springs open between 6:00 PM and 11:00 PM.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 148 for adults and CNY 74 for children

Children & extra beds

  • Rollaway beds are available for CNY 400.0 per night

Pool, spa, & gym (if applicable)

  • Hot springs access available from 6:00 PM to 11:00 PM

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

InterContinental Jiuzhai
InterContinental Jiuzhai Paradise Ngawa Autonomous Prefecture
InterContinental Paradise
InterContinental Resort Jiuzhai Paradise
InterContinental Resort Paradise
Jiuzhai InterContinental
Jiuzhai Paradise
Jiuzhai Paradise InterContinental Resort
Jiuzhai Paradise Resort
Resort Jiuzhai Paradise
Intercontinental Hotel Jiuzhaigou
Intercontinental Resort Jiuzhai Paradise Hotel Jiuzhaigou County
InterContinental Jiuzhai Para
InterContinental Resort Jiuzhai Paradise
InterContinental Resort Jiuzhai Paradise, an IHG Hotel Hotel

Frequently asked questions

Does InterContinental Resort Jiuzhai Paradise, an IHG Hotel offer free cancellation for a full refund?
Yes, InterContinental Resort Jiuzhai Paradise, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at InterContinental Resort Jiuzhai Paradise, an IHG Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at InterContinental Resort Jiuzhai Paradise, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at InterContinental Resort Jiuzhai Paradise, an IHG Hotel?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at InterContinental Resort Jiuzhai Paradise, an IHG Hotel and nearby?
On-site recreation at InterContinental Resort Jiuzhai Paradise, an IHG Hotel includes hot springs. Enjoy amenities such as a 24-hour fitness centre, spa services and a picnic area. InterContinental Resort Jiuzhai Paradise, an IHG Hotel also has a garden.
Are there restaurants at or near InterContinental Resort Jiuzhai Paradise, an IHG Hotel?
Yes, there are 3 on-site restaurants.

InterContinental Resort Jiuzhai Paradise, an IHG Hotel Reviews

Reviews

7.6

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Celine, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Nice structure by baddly maintained
In a wood, very quiet location. Very nice design and structure, especially the huge beautiful outdoor garden with glass roof. However, it is very badly maintained. The room is dirty, especially the bathroom is filthy. The air con doesn't work, even open the patio door at night, the cool air doesn't really cool down the room and the air is stuffy.
Zhaoyang, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Unique decor and surroundings
It is one of a kind, definitely to be experienced. It is the high end hotel in the region, though it may change in the near future with several new constructions going on.
Verified Expedia guest review

10/10 Exceptional

Perfect hotel to visit Jiuzhaigou
The hotel is impressing, the decoration of rooms are wonderful. The personal does not have a good level of English language and is difficult to communicate. Breakfast is wonderful because it has windows to a forest...The personal is kind and nice. The Jiuzhaigou park is the most beautiful you can ever see...staying in this hotel is perfect for this visit. Try to stay at least 2 nights.
Verified Hotels.com guest review

10/10 Exceptional

A place where you can find serenity
It's considered to be the best hotel in the area. The view from the hotel and amenities are super amazing. Even tho its far from the airport and far from most of the tourist spots, you can still have an awesome stay here.
Verified Hotels.com guest review

2/10 Poor

A hotel that spoilt my holiday
This must be the worst hotel I have ever stayed before. The service is very bad throughout everywhere in this large hotel! Upon arriving at hotel doorstep, male staff (doorman, porter) could not be bothered to help with our luggage nor welcome greeting nor simple guidance to the concierge. On morning of check out, called reception to ask for porter help with luggage from room, were told no staff available. At check-out counter only one staff struggling to attend to guests. She looked so tired and could not be bothered to answer questions from hotel guests. Standard of food and service at restaurants poor and real disappointment after a great day of sightseeing outside. Especially the Chinese restaurant which serves the tasteless and pathetic looking duck soup (to be exact, scraps-of-duck bone soup) at Rmb500 plus is a real rip off. I really regret booking 3 nights stay in this hotel. The experience is so bad I probably will never book another InterContinental Hotel again.
Verified Hotels.com guest review

2/10 Poor

It was a disappointed stay comparing to other Intercontinental Hotel I stay before. The condition of the room is very run down. Next, upon my checking, I show the receptionist and the supervisor my confirmation with Hotel.com, the room is totally paid. They have taken 4 days not able to verify. And ask me to verify with the agent instead. This is totally not accepted. Told the Duty Manager 19 Oct. that I refuse to pay, they have to verify. I left the hotel, however they call me up, and confirm the room is paid.
Verified Hotels.com guest review

10/10 Exceptional

beatiful hotel spacious room
Large room has a separate lounge area a few steps down from sleeping area and balcony. Large window with forest view. Lovely Tibetan decor low key luxury. bath has shower only. The hotel has spa pool w paid entrance. Buffet has many choices. The main area is noisy with many stores shopping stands,even though it's location is kind of isolated but it is self contained with. Small grocery and clothing store. The only thing I don't like is the high brocasting song in almost all the common areas. Too noisy for my taste. Room is my best resting place, down comforter very comfortable. It was a bit hard to locate the Checkin counter, not obvious. Staff are all very Friendly and helpful. Thoroughly enjoyed the stay. Our flight was delayed 6 hours. One tip is don't prepay at orbitz. If the payment is due at hotel then the hotel can delete the stay. If it is prepaid at orbitz then it is up to orbitz. But the booking was not cancel able till 48 hr before arrival. So we could lose the night if we could arrive. The flight to jiuzhaigou airport is frequently delay or pull back due to weather condition. Mid day flight is usually more reliable.
Verified Orbitz guest review

6/10 Good

Jiuzhaigou Hotel
Brilliant building in a spectacular mountain setting with lovely rooms. The standard of English in the hotel staff was poor to non-existant. We went with my son who speaks excellent Chinese and without whom we would have been stranded. Our first bedroom toilet was blocked so we changed room but nobody told anyone so we were accused of being in the wrong room. The hotel would not let me use my credit card to post bills to my room so we paid cash. The air on did not function in any of the three rooms we had. Lights didn't work and the cleaning staff were hopeless. Plastic bags and crisps under the sofa cushions and black mouldy shower mats. Vacuum cleaners are not used except in severe cases so the rooms are not clean under foot. The breakfasts were good though the bar/restaurant food was poor. The Sichuan restaurant food was unreservedly exquisite but no order there was delivered correctly. The hotel is 13 miles from Jiuzhaigou park and the traffic through the town is chaotic. The taxi arranged for the return fare to the park was 150 Kwai and the airport 40 miles away was 260. We though both of these quite reasonable. We loved the area and all of the Tibetan influence. The hotel was a brilliant design and with accomplished staff would be brilliant. After initial disappointment we still had a good time and finding somewhere better in the area would be hard.
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Interesting stay
This hotel sits inside a huge glass dome, what makes it incredible with the snow and mountain views around. The problem is that the area was extremely cold when we visited and the hotel area wasn't heated (prob impossible as its a huge glass dome) and it was a nightmare. Hysterically cold, the restaurants are freezing which some people may think as part of the experience, for me it was a nightmare. Personally, I wouldn't go there in winter time.
Verified Expedia guest review

8/10 Very good

Overall, the property is beautiful. However, they need to improve on both housekeeping and room service. Our food came luke warm/cold.
Verified Hotels.com guest review

6/10 Good

Not convenient to JiuZhaiGou Park (nor the airport
I came to JiuZhaiGou to go to the National Park -- which is great, BTW, and is probably why most people come to this area of China. The problem is that the Park is at some distance from the airport, so the obvious choice is either to stay near the park or near the airport. As I often do, I went to Hotels.com to book a room. Only two were listed, and I chose this one, because the blurbs made me think it was near the airport ("airport shuttle", etc.); it's not. In fact, I do not know why a hotel would be located where this one is, convenient to neither the park nor the airport -- except that this hotel is a "resort", meaning, presumably, that there's stuff to do on the premises. There's not, except for a swimming pool, and three or four very mediocre restaurants. Hotels.com should sign up a couple more hotels either near the park or on the way from the airport. (Also, because GoogleMaps, along with all other Google things, is blocked in China, I could not find accurate and useful information about the locations.)
Verified Hotels.com guest review

6/10 Good

The best available but lacking
Hotel is pleasant but even in June is was very cold in the restaurants. Food was mediocre especially given the price but there is little choice available nearby. Quality of food at breakfast was poor even Chinese selections. Dinner buffet not much better Nice job with garden interiors;very large hotel. Excellent massage. Great views of snow capped mountains.
Verified Hotels.com guest review

10/10 Exceptional

Nice secluded location
The hotel is set back from the road quite a bit, you would not know that it's there. It would have been nice to have clearly marked trails for visitors to walk around the vicinity of the hotel, for example down to the shallow lake by the road, but there appears to be none, and the assumption is that people are transported around by vehicles.
Verified Expedia guest review

6/10 Good

Not up to the IC standard
Bad things: First, breakfast is bad. There is no table setting. We have to ambush a server in order to get clean utensils. Food is nowhere near the western standard for a 4-star hotel breakfast. I can see that the hotel tries to cater to the Chinese taste, but the food does not meet the Chinese standard either. Second, there is no good dining choices in the hotel. Since the hotel is located remotely, dining at the hotel seems to be the only choice. However, none of the restaurant is good. The soup at the Sichuan restaurant is not freshly made. The dinner buffet is overpriced. We had wine at the hotpot place, but the waitress only poured us a layer of wine in the glass. Have to be that stingy? We had to leave in the early morning on our last day, so we requested breakfast to-go. Guess what is in the box? A cold cheese sandwich, a mini muffin, cold bread, a milk, and an old orange. Third, the lack of training. When we checked in, none of the staff at the reception greeted us. They were minding their own businesses behind the counter. At other locations, staff are using Wechat on their phones at work. The staff at the buffet place double-charged our bill. People cut the queue in the reception and no one stepped in. This goes on and on. Fourth, poor facilities. Good luck on getting wifi connection at 8PM. No TV signal in the early morning and late evening. Wrong english translation in the elevator. When did people from IC pay their last visit to this hotel?
Verified Hotels.com guest review

10/10 Exceptional

Great stay!
Enjoy the stay! However I am surprised that broken bowls & plates are served in their restaurants! The food served over breakfast and room services are cold... Do improve in the dining.
Verified Hotels.com guest review

4/10 Fair

Mixed emotions.
The hotel is very nice, it has great views and good size rooms. However, the rooms were dirty. My kids room had a very dirty carpet, very obvious that it had not been vacuumed. In our room, the bathroom was disgusting. The wall near the toilet was stained, the trim around the bathroom's mirror had old stains of toothpaste. Very dirty bathroom. The breakfast buffet had a small selection of western food, but if you like Chinese food for breakfast, there is plenty of that.
Verified Expedia guest review

8/10 Very good

VERY COLD INSIDE!!!
The hotel was extremely cold (except for the rooms). You do not expect to get to your hotel tired and with very nice installations but cannot walk around and really enjoy because it is as cold as if you were outside!. The hot prsing should not be charge. The stores were over expensive. The hotel is very nice and rooms are beautiful and comfortable. Love the shows, although again could not stay and watch them all because I was cold. At the end I expect to get my 4 layers and jackets when I walk in my hotel and relax. The rest was very good including the food. (LOVE HOT POT!)
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

10/10 Exceptional

Amazing property
Located in the woods of Jiuzhaigou, you breathe the stunning air of the thousand-year forest right from the balcony of your room. The air and surroundings are absolutely amazing. The hotel is a 30 min drive from the entrance of Jiuzhaigou national Park, which is absolutely gorgeous! Be sure to visit the free shows in the enormous hall of the hotel, which contains a garden and some swans and ducks.
Verified Hotels.com guest review

8/10 Very good

Best in the county, but not a real 5 star
Big hotel surrounded by beautiful scene. Far away from the Perserve, no shuttle, The only way to get the Perserve or other place is hiring a private chauffeur.
Verified Hotels.com guest review

8/10 Very good

Beautiful hotel but poorly managed
A beautiful facility but there were 2 things that made no sense to us. Even after providing our credit card as a security deposit (the room was already paid for through Expedia), the restaurants would not let us charge meals to our room number. This was most annoying. The hotel has a beautiful pool, hot tub area and saunas but the pricing makes no sense--128 yuan per person per day. just to go swimming or sit in the hot tub. As a consequence when we used it, there was only one other user. The fee should either be half that or the room rate should be a bit higher and include it as most other fine hotels. The above 2 things tell me that this hotel is mis-managed.
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review