I will start with what I did enjoy. Location, location, location…right in the heart of Paris. I could take the metro to all of my tours as it was a quick two minute walk. Staff was very friendly, with one staff member even making the effort to get me milk for my coffee at 6:00 a.m. Loved the fact that before the restaurant opened, there was a coffee bar with croissants for purchase. That was super helpful for my early morning tours. The disappointments…I was clear that you had to push a button for the water to flow from the shower. What I wasn’t clear on and it took me two days to figure out how to get the hot water going in the shower. The first day I check in, after me comes a woman and a man to check in. Now I was in a room with for four women. Three of the beds were occupied, including me so I’m like say what. They sorted it out but what a huge error. Then let’s talk about the staff member that gave wrong information. Wrong directions to the Bastille, I ended up at the River Seine. Wrong information about storing my luggage when I check out. We will gladly hold your bags while you go on your last tour. What he didn’t tell me it’s a fee to store your baggage in lockers that only takes coins that they will only give you if you have cash. I ended up taking my luggage on my tour. If I had been properly informed I could’ve made other arrangements. Then the guy at the front desk was like the guy who gave me the wrong directions to the Bastille and the wrong info did not work