6/10 Good
Dec 27, 2024
Great hotel in the past, deteriorating now.
My family has stayed in the Crowne Plaza for over 12 years now and we had always had a great experience, plus the buffet breakfast is incredible. This time we had an issue with water leak behind the toilet, and the hotel were unable to fix it. They claimed to send a “technician” who just flushed and last time just left a coffee paper cup to collect the water. Waking up at night to a flooded bathroom was terrible and the hotel took forever to get me a set of dry towels. Maybe because it was Christmas and they were not fully staffed but seems like calling a real plumber should not have been that hard. There were other signs of deterioration like old hall way carpets, elevators not working and wobbly bathroom faucets. Rethinking if our relationship with this hotel just came to an end.
Eduardo
Eduardo, 4-night family trip
Verified Hotels.com guest review