Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Royalton Riviera Cancun Resort & Spa - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
8.6 cleanliness ratingCleanliness rated 8.6 by Hotels.com customers
  • Property is cleaned with disinfectant
  • Shield between guests and staff in main contact areas
  • Protective clothing is available to guests
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with free water park and spa
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • My friend and I accidentally booked this hotel and fell In love with it at the time of…Dec 11, 2020
  • Hotel had damage due to hurricanes. Check in was so long and painful. Took over 2 hours.…Nov 6, 2020

Royalton Riviera Cancun Resort & Spa - All Inclusive

More Info: 6823 2342

from S$371
  • Luxury Junior Suite Ocean View
  • Luxury Chairman´s Three Bedroom Suite Ocean ViewDC
  • Luxury Presidential Two Bedroom Suite Ocean View
  • Luxury Presidential One Bedroom Suite Ocean View Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi
  • Luxury Presidential One Bedroom Suite Ocean View
  • Luxury Presidential One Bedroom Suite Swim Out Diamond club
  • Luxury Presidential Two Bedroom Suite Swim Out DC
  • Luxury Junior Suite Swim Out
  • Luxury Suite with Terrace Jacuzzi
  • Luxury Chairman´s Two Bedroom Suite Ocean Front DC
  • Luxury Presidential One Bedroom Suite Ocean View Rooftop Jacuzzi
  • Luxury Junior Suite
  • Luxury Junior Suite Swim Out Diamond Club
  • Luxury Presidential One Bedroom Suite Swim Out
  • Luxury Presidential Two Bedroom Suite Swim Out
  • Luxury Family Suite Ocean View Diamond Club
  • Luxury Junior Suite Ocean View Diamond Club
  • Luxury Presidential One Bedroom Suite Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club
  • Luxury Family Suite Ocean View
  • Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

What’s around Royalton Riviera Cancun Resort & Spa - All Inclusive

Landmarks

  • On the beach
  • Cancun Country Club - 9.5 mi / 15.2 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Key facts

Size

  • 840 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 10 restaurants
  • 12 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site
Working away
  • Business center
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 49-inch plasma TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Royalton Riviera Cancun Resort & Spa - All Inclusive’s small print

Also known as

  • Royalton Cancun
  • Royalton Riviera
  • Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Royalton Riviera Hotel
  • Royalton Riviera Hotel Cancun
  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos
  • Royalton Riviera Cancun Inclu

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

This property accepts credit cards and cash.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Royalton Riviera Cancun Resort & Spa - All Inclusive

  • Does Royalton Riviera Cancun Resort & Spa - All Inclusive offer free cancellation for a full refund?
    Yes, Royalton Riviera Cancun Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Sorry, there's no onsite parking at Royalton Riviera Cancun Resort & Spa - All Inclusive.
  • Is there a pool at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there are 8 outdoor pools and a children's pool.
  • Are pets allowed at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there are 10 onsite restaurants, featuring international cuisine. Nearby restaurants include Los Caporales (6.9 mi), Bugambilias (7.4 mi), and Momo (7.4 mi).
  • Is there an onsite casino at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
  • What is there to do near Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Recommended spots to visit include Cancun Country Club (9.5 mi), Ventura Park Cancun (10.5 mi), and Puerto Morelos Town Square (12.7 mi).

Recent reviews

Very good 8.0 From 1,180 reviews

Poor 2.0
I PAID EXTRA MONEY FOR DIAMOND CLUB SERVICE AND ALL THE DIAMOND AMENITIES WAS CLOSED DURING MY STAY. THE ROOM WAS DIRTY UPON ARRIVAL AND THERE WAS BUGS FLYING AROUND THE ROOM THE ENTIRE TRIP. I ALSO PAID FOR BUTLER SERVICE AND DIDNT SEE HIM TILL THE 3TD DAY OF A 4 DAY TRIP. THE DIAMOND BEACH AREA IS AN DISASTER. THERE WAS NO PREMIUM LIQUOR FOR US THERE. NO HENNESY OR GREY GOOSE AT THE BARS. THE HOTEL GAVE US 2 COMPS FOR TWO 50 MIN MASSAGES AND WHEN CHECKING OUT SAID IF DIDNT SIGN A DISCLOSURE PAPER THE HOTEL WILL CHARGE ME FOR THE MASSAGES THEY SAID WAS FREE. IT WAS THE WORST HOTEL U COULD EVER STAY AT. THEY ALSO GIVE 600 IN RESORTS CREDITS THAT U CANT REALLY USE. U CANT USE THE RESORT CREDIT ON ANY EXCURSIONS OR SPAS. U ONLY COULD USE ON STUFF LIKE LIQUOR OR 30 DOLLARS OFF ON AN UPGRADE.
JasonBolt, us4 night romance trip
Exceptional 10.0
I like the size of the property and the food was great. The room was wonderful and very clean and the covid procedures were great. I didnt like that i paid for a round trip service to and from the airport and didnt get it. My wife and i had to take a cab so we didnt miss our flight
DarrylM, us3 night romance trip
Poor 2.0
unsympathetic front desk, managers / supervisors, impatient, unable to be direct with clients. creating a serious communication problem. Summing up incompetent and very poorly trained management.
ICP, us2 night family trip
Exceptional 10.0
Diamond club Butler services were Amazing the treatment we received were nothing less than Royal treatment
Lakeshia, us3 night trip with friends
Fair 4.0
First thing the resort is away from everything so you have tonpay for taxi or excursions. Their facilities are old and not well taken care of, our rooms hot tub never worked and room service is slow or non existing because we called after about a glass panel that broke because of the wind and we checked out and it was still broken everywhere. The hotel has water leaks all over when it rains and even our room. The room smelled like mildew and all of our clothes smelled from a few days there. The beach is not at all nice. Honestly, i would never stay here again nor recommend it to my worst enemies.
Osniel, us7 night family trip
Exceptional 10.0
Outstanding Hotel
Amazing Stay..nice rooms, great food, great service. Highly recommend
tanisha, us1 night trip
Poor 2.0
We arrived and the room we had previously booked was “no longer available” so we were upgraded to another more expensive room. very frustrating.
us4 night family trip
Fair 4.0
First, the room I was sold on Expedia said "Diamond Club" but then seemed to change to "Luxury Family Suite" with no Diamond Club status. I ended up paying $400 more for Diamond Club with butler. I only saw my butler ONE TIME and it was not remotely at the level of service I've received from other properties in Riviera Maya for such service. Sometimes the coffee in the buffet was cold in the morning (the coffee in the coffee shop is GREAT). The best restaurant is the Steak House and the Hibachi Grill. I also told them in the Precheck, in the messaging center here and when I arrived that my guest would be arriving on another date that I gave them and STILL they had issues at the gate to be admitted. We had a really good time for my sisters wedding, but all in all I was not impressed with the inconsistency of service we received.
Sylvia, us4 night romance trip
Poor 2.0
This property is horrible needs alot of vissible repairs hard to beleive its only 5 years old
Roger, us5 night romance trip
Exceptional 10.0
La mejor atención y calidad de hotel , me encanto
us3 night family trip

Royalton Riviera Cancun Resort & Spa - All Inclusive