Located near a train station, Mercure Hotel Hagen is a great choice for a stay in Hagen. Guests can be pampered with Thai massages at the spa and grab a bite to eat at the restaurant. Other highlights include a bar/lounge, a fitness centre and a sauna.
Languages
English, German
At a glance
Hotel size
146 rooms
Arranged over 8 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (EUR 8 per night; includes in/out privileges)
Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Working away
Business centre
Meeting rooms
Conference space
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Bike hire
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Fireplace in reception
Fitness centre
Full-service spa
Sauna
Massage/treatment rooms
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
100% renewable energy
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Lift
Room amenities
Be entertained
Flat-screen television
Premium satellite channels
Home comfort
Heating
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Down duvet
Blackout curtains
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Bath or shower
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include Thai massages and massages. The spa is equipped with a sauna. The spa is open daily.
Dining
Bar – On-site bar.
Restaurant – On-site restaurant. Open selected days.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 18 per person
Children & extra beds
Rollaway beds are available for an additional charge
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 10.00 per pet, per night
Parking
Self-parking costs EUR 8 per night with in/out privileges
RV/bus/lorry parking is available for an extra charge
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
This property uses solar energy, plus a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Hagen Mercure Hotel
Mercure Hagen
Mercure Hotel Hagen
Mercure Hotel Hagen Hotel
Mercure Hotel Hagen Hagen
Mercure Hotel Hagen Hotel Hagen
Frequently asked questions
Does Mercure Hotel Hagen offer free cancellation for a full refund?
Yes, Mercure Hotel Hagen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Hotel Hagen?
Yes, pets are welcome. There's a charge of EUR 10.00 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Mercure Hotel Hagen?
Yes. Self-parking costs EUR 8 per night. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Mercure Hotel Hagen?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Hotel Hagen?
No, this hotel doesn't have a casino, but Spielbank Hohensyburg (17-min drive) is nearby.
What is there to do at Mercure Hotel Hagen and nearby?
Mercure Hotel Hagen has a spa and a fitness centre, as well as a garden.
Are there restaurants at or near Mercure Hotel Hagen?
Yes, there's an on-site restaurant, Bar.
What's the area around Mercure Hotel Hagen like?
Mercure Hotel Hagen is in Emst, a short 9-minute walk from Hagen-Oberhagen Station and 13 minutes' walk from Osthaus Museum Hagen.
Mercure Hotel Hagen Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
2 December 2024
Francisco
Francisco, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 September 2024
Amazing stay. Very comfortable room and great service. Fab breakfast
Sylwia
Sylwia, 1-night family trip
Verified Expedia guest review
2/10 Poor
7 August 2024
This is a 4 Star hotel in Germany, but there are no Air condition in the rooms! We were 16 people and were very disappointed about this on a 4 Star hotel in Germany! Plus, since there are no Air condition in the room, we end up opening the windows and there were lots of noise from outside till 3AM in the morning due to people partying outside! This is very frustrating to see this in Germany! People are smoking right on the main entrance and don’t care that there are people walking into the hotel!
Sutharsan
Sutharsan, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
5 August 2024
Beds are not good
Bjorn
Bjorn, 3-night trip
Verified Expedia guest review
8/10 Very good
16 July 2024
Jack
Jack, 1-night trip
Verified Expedia guest review
8/10 Very good
9 July 2024
Christos
Christos, 5-night business trip
Verified Hotels.com guest review
4/10 Fair
2 July 2024
Daniel
Daniel, 5-night trip
Verified Travelocity guest review
4/10 Fair
16 June 2024
I was charged extra fee of 8 euros per night despite off been a customer
Bledar
Bledar, 2-night trip
Verified Expedia guest review
6/10 Good
1 May 2024
jeremy mark
jeremy mark, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
17 April 2024
Patrick V
Patrick V, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 August 2023
Philo
Philo, 2-night trip
Verified Expedia guest review
6/10 Good
15 June 2023
Unfortunately our small room was unbearably hot and facing a very busy and noisy street. Our stay in previous years was more pleasant.
Dieter
Dieter, 2-night trip
Verified Hotels.com guest review
6/10 Good
7 May 2023
Lara
Lara, 1-night trip
Verified Expedia guest review
10/10 Exceptional
21 April 2023
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Mihaela
Mihaela, 1-night romance trip
Verified Expedia guest review
8/10 Very good
22 October 2022
Arkadiusz
Arkadiusz, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
19 July 2022
The hotel is in a nice part of the city. I enjoyed the choice of breakfast items and eating outside on the terrace.
The hotel was clean. The staff were friendly. There are renovations going on but not disruptive, noise wise.
Just a little grumble about the foam chip pillow.
The hotel was in walking distance of the downtown shopping area. There are also a choice of 3 buses from a stop just outside of the hotel. All 3 buses go to the main train station.
Petra
Petra, 5-night trip
Verified Expedia guest review
8/10 Very good
18 May 2022
All good
All good. Decent clean room, pleasant staff, comfy bed. Meets the requirements
Derren
Derren, 1-night trip
Verified Hotels.com guest review
4/10 Fair
22 March 2022
Toilet door not close properly, need to modernised and less choices for breakfast
Jeveendran
Jeveendran, 3-night family trip
Verified Expedia guest review
8/10 Very good
9 January 2021
Jamie
Jamie, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
4 August 2020
Not a good experience
Staff members was okay, hotel was abit run down, rooms was very hot, no air-conditioning or fan. Understand there is covid, unable to have coffee in bedroom just with a little milk.
Agata
Agata, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
8 March 2020
Christian
Christian, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
23 November 2019
overall an excellent stay
good location
Arvinder
Arvinder, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
5 August 2019
Nice and friendly 4-star hotel.
A very nice evening on a through-trip. Friendly staff and good breakfast. The under-hotel parking was amazing to keep the car cool in the heat wave.
Anders Haakon
Anders Haakon, 1-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
4 June 2019
Great value
Lovely hotel. All staff extremely helpful.
Alan
Alan, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
30 May 2019
Lovely Hotel
Nice clean hotel with great bar and food. Would be nice to have a full size duvet on the bed but I understand this is what is done in Germany.