Tropicana Atlantic City

3.5 star property
Beachfront resort with spa, near Atlantic City Boardwalk

Choose dates to view prices

Photo gallery for Tropicana Atlantic City

Exterior
On the beach, beach cabanas, beach towels
Property amenity
Couples treatment room(s), sauna, steam room, body treatments
Property amenity
Tropicana Atlantic City is your ticket to a lively beachside getaway. Enjoy the vibrant nightlife, shop till you drop, and indulge in delicious meals at any of its 13 on-site restaurants. With a seasonal outdoor pool with cabanas and pool umbrellas, Sea Spa for relaxation treatments like massages and body scrubs plus multilingual staff assistance nearby attractions are just steps away.

Reviews

7.2 out of 10
Good

Popular amenities

  • Casino
  • Spa
  • Bar
  • Pool
  • Parking available

Main amenities (12)

  • Housekeeping (on request)
  • On the beach
  • Casino
  • 13 restaurants and 9 bars/lounges
  • Full-service spa
  • Nightclub
  • Beach cabanas
  • Beach towels
  • Valet parking
  • Self parking
  • Seasonal outdoor pool
  • Room service

Feel at home (6)

  • Free cots/infant beds
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Blackout curtains
  • Lift
The current price is S$129
includes taxes & fees
3 Mar - 4 Mar

Room options

Available filters for rooms
Showing 36 of 36 rooms

CHELSEA ONE BEDROOM SUITE 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Separate bedroom
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

NORTH ONE BEDROOM SUITE KING SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

SOUTH JUNIOR SUITE KING SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

NORTH BI-LEVEL SUITE KING SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Dining table
TV
Hypo-allergenic bedding
Pillow-top bed
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

HAVANA OCEAN VIEW EXECUTIVE ROOM 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

NORTH ONE BEDROOM SUITE KING NON-SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

NORTH DELUXE ROOM 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

NORTH PREMIUM SUITE KING SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

NORTH JUNIOR SUITE KING SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

WEST CLASSIC ROOM 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Shower/bath combination
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

NORTH CIELO 2 BEDROOM SUITE 2 KINGS NON-SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Dining table
TV
Hypo-allergenic bedding
Pillow-top bed
  • 102 sq m
  • Sleeps 4
  • 2 King Beds

CHELSEA CLASSIC ROOM 2 QUEEN NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

NORTH CLASSIC ROOM 1 KING SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

HAVANA DELUXE ROOM 2 QUEEN NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

HAVANA DELUXE ROOM 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

WEST CLASSIC ROOM 2 QUEEN SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Shower/bath combination
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

WEST ONE BEDROOM SUITE 2 QUEEN NON-SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

WEST ONE BEDROOM SUITE 1 KING NON-SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

WEST CLASSIC ROOM 2 QUEEN NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Shower/bath combination
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

CHELSEA CLASSIC ROOM 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Shower/bath combination
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

NORTH PREMIUM SUITE 1 KING NON-SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Dining table
TV
Hypo-allergenic bedding
Pillow-top bed
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

NORTH JUNIOR SUITE 1 KING NON-SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

NORTH DELUXE ROOM 2 QUEEN NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

NORTH CLASSIC ROOM 2 QUEEN NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

NORTH CLASSIC ROOM 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

HAVANA ONE BEDROOM SUITE 1 KING NON-SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

HAVANA PREMIUM ROOM 2 QUEEN NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

HAVANA PREMIUM ROOM 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

SOUTH ONE BEDROOM SUITE 1 KING NON-SMOKING

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 91 sq m
  • Sleeps 2
  • 1 King Bed

SOUTH PREMIUM OCEAN SUITE 2 QUEEN NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

SOUTH JUNIOR SUITE 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

SOUTH OCEAN VIEW DELUXE ROOM 2 QUEEN NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

SOUTH OCEAN VIEW DELUXE ROOM 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

SOUTH OCEAN VIEW EXECUTIVE ROOM 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

SOUTH DELUXE ROOM 2 QUEEN NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

SOUTH DELUXE ROOM 1 KING NON-SMOKING

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
2831 Boardwalk, Atlantic City, NJ, 08401

What's nearby

  • Tropicana Casino - 2 min walk
  • Atlantic City Boardwalk - 5 min walk
  • Atlantic City Beach - 6 min walk
  • Boardwalk Hall - 11 min walk
  • Caesars Atlantic City Casino - 13 min walk

Getting around

  • Atlantic City, NJ (ACY-Atlantic City Intl.) - 19 min drive
  • Absecon Station - 14 min drive
  • Atlantic City, NJ (ZRA-RR Station) - 21 min walk
  • Atlantic City Rail Terminal - 22 min walk

Restaurants

  • ‪Tropicana Casino & Resort - ‬5 min walk
  • ‪Chickie's & Pete's - ‬6 min walk
  • ‪Broadway Burger Bar - ‬1 min walk
  • ‪A Dam Good Sports Bar - ‬1 min walk
  • ‪Hooters - ‬3 min walk

About this property

Tropicana Atlantic City

Placing you only steps from Tropicana Casino, Tropicana Atlantic City features a casino and a nightclub. You can grab a bite to eat at one of the 13 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy. Other highlights include 9 bars/lounges, a seasonal outdoor pool and a snack bar/deli. The restaurant and nearby shopping get great marks from fellow travellers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 2379 units
    • Arranged over 55 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11:00 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
    • Service animals welcome
LOCAL_PARKING

Parking

    • On-site self-parking (USD 20 per night)
    • On-site valet parking (USD 35 per night)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 13 restaurants
  • 9 bars/lounges
  • 2 coffee shops
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach
  • Shopping
  • Sports book
  • Golfing nearby

Working away

  • Business centre
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach towels
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Seasonal outdoor pool
  • Arcade/games room
  • Casino
  • Full-service spa
  • Nightclub
  • 150 casino gaming tables
  • 2400 casino slot machines
  • Casino VIP room
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 36-inch TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Pillow-top mattress
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free local calls

Food and drink

  • Fridge

More

  • Housekeeping (on request)
  • In-room safe
  • Eco-friendly toiletries

Special features

Spa

Sea Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Dining

Chelsea Five Gastropub – On-site restaurant.
Hash House A Go Go – On-site restaurant. Open daily.
IL VERDI – On-site restaurant. Open selected days.
Starbucks – On-site coffee shop. Open daily.
Carmine's – On-site restaurant. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 150 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 7.54 per accommodation, per night
  • Resort fee: USD 31.80 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness centre access
    • In-room coffee
    • Phone calls (may be limited)

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 11:00 AM and 3:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 50 per day

Parking

  • Self-parking costs USD 20 per night
  • Valet parking costs USD 35 per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September
  • Guests under 21 years old are not allowed in the swimming pool
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Reservations for this property are held until 10 PM on the day of arrival. Guests who arrive after 10 PM will be charged equal to 1-night room rate plus tax.

Also known as

Casino Tropicana
Resort Tropicana
Tropicana
Tropicana Casino
Tropicana Casino & Resort
Tropicana Casino & Resort Atlantic City
Tropicana Casino Atlantic City
Tropicana Casino Resort
Tropicana Resort
Tropicana Resort Casino
Atlantic City Tropicana
Tropicana Atlantic City
Tropicana Hotel Atlantic City
Tropicana Resort Atlantic City
Tropicana Casino Resort Atlantic City
Tropicana Atlantic City Hotel
Tropicana Hotel
Tropicana Atlantic City Resort
Tropicana Resort Atlantic City
Tropicana Casino Resort
Tropicana Atlantic City Resort
Tropicana Atlantic City Atlantic City
Tropicana Atlantic City Resort Atlantic City
Tropicana Atlantic City Resort
Tropicana Atlantic City Atlantic City
Tropicana Atlantic City Resort Atlantic City

Frequently asked questions

Does Tropicana Atlantic City offer free cancellation for a full refund?

Yes, Tropicana Atlantic City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Tropicana Atlantic City?

Yes, there's a seasonal outdoor pool.

Are pets allowed at Tropicana Atlantic City?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Tropicana Atlantic City?

Yes. Self-parking costs USD 20 per night. Valet parking costs USD 35 per night.

What are the check-in and check-out times at Tropicana Atlantic City?

Check-in start time: 4:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.

Is there an on-site casino at Tropicana Atlantic City?

Yes, the 125935 square-foot casino features 2400 slot machines and 150 gaming tables. Bookmaker is offered.

What is there to do at Tropicana Atlantic City and nearby?

Tropicana Atlantic City has 9 bars, a casino and a nightclub, as well as a spa, a seasonal outdoor pool and beach cabanas.

Are there restaurants at or near Tropicana Atlantic City?

Yes, there are 13 on-site restaurants.

What's the area around Tropicana Atlantic City like?

Tropicana Atlantic City is in Chelsea, a short 5-minute walk from Atlantic City Boardwalk and 2 minutes' walk from Tropicana Casino. Travellers say that this resort is in a good location.

Tropicana Atlantic City Reviews

Reviews

7.2

Good

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Good

Johnathan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marisol, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

nicholas, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Sean, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Overall good
Everything was great the food places lots to choose from The bell hop and maintenance was so friendly I felt safe with all the security as I was there for a cheer competition The room well it was nice but on a smoke free floor we still smelled the smoke and the room was a little dusty
Victoria, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Ginger, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

I had a terrible experience at this hotel. The hallways constantly smelled like weed, making the atmosphere feel unclean and unwelcoming. The rooms were freezing cold and felt dark and dingy, far from the comfortable stay I expected. To make matters worse, the heaters weren’t even working, so there was no way to warm up the room. The elevator situation was a nightmare—waiting over 15 minutes each time was beyond frustrating, especially in an overcrowded hotel. On top of that, they never stocked enough toilet paper, which is just basic hospitality. For the price they charge, this place is an absolute ripoff. Overpriced, overcrowded, and poorly maintained. I would not stay here again or recommend it to anyone.
Alnisha, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

shakeera, 2-night trip
Verified Hotels.com guest review

8/10 Very good

John, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Anthony, 1-night trip
Verified Hotels.com guest review

6/10 Good

Naomi, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Tammy, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Shaileene, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bernard, 1-night trip
Verified Hotels.com guest review

6/10 Good

Tv didn't have a lot of channels & it was old.
Alyson, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Worst hotel ever
The tropicana treats all guests like they are bothering them. From the vallet to the front desk to the cashiers to the worker's on the casino floor. Save your money and go somewhere else.
John, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was okay
The room we stayed in the Chelsea tower wasn’t all that great. The room did not match the pictures shown on the website
Loise, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Rooms need deep cleaning
Floors were not clean Room full of dust Blanket holes and dirty
Taquesta, 4-night business trip
Verified Hotels.com guest review

2/10 Poor

5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Slow elevators. If you need to be somewhere at a specific time plan accordingly.
Paula, 3-night family trip
Verified Hotels.com guest review

6/10 Good

The room did not have a microwave. The refrigerator was not getting cold After I used the link to check out for 12pm I was charged when I called the front desk
Shian, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Not a great experience
The rooms were really old the caulking was yellow and chipped. The wallpaper was buckled and very ol. The cushions were shot. You sat on them and sunk down. the nightstand had a burn mark in it. The lights flickered a lot when you turn them on instead of coming right and some of the outlets didn’t work. I wouldn’t stay there again. That was the first time and last time.
Diane, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Latundra, 2-night trip
Verified Hotels.com guest review

6/10 Good

Ehh….I’ve paid less & stayed in nicer
Out of 5 elevators only 2 were working in the north tower. Staff at check in & one by the north tower elevators were great but I felt bad for the employee by the elevators….he wasn’t a repairman but happen to get stuck apologizing to people because of the hotels lack of preparation for a busy weekend; a bunch of cheerleader competitions sonn be lots of cheerleaders & their families & the usual patrons enjoying a nice weekend. My room was ok but there’s some holes in the wall; shower door opens and hits the wall because there’s a hole there, shower drain looked like it was worked on and not finished. It was a smoking room even though we don’t smoke & there was cigarette burns here & there through the room which isn’t the fault of the hotel but the people that stay there…..they could use an ashtray or a cup with water in it but used things like the soap dish. For what I paid for my room I didn’t expect to take the stairs because the line for the elevators was ridiculous in the hotel and also for the self park parking garage. The self check in & out kiosk didn’t work for me. I asked when I checked out why it doesn’t work & they explained that if your id has a middle name on it & not on your reservation it won’t find you but the kiosk would just say additional id required. I had to go alllllll the way to the manned personnel at check out that was far from self park because the one by the Havana tower wasn’t staffed. I spent my 24hrs walking & up& down stairs.
1-night trip
Verified Hotels.com guest review