El Real Hotels

"I have only good things to say about this hotel. When we first arrived to the airport we saw the shuttle immediately and got to the hotel. We arrived to the hotel at 11:30 and asked if they were able to keep our suitcases until check-in and they informed us they had a room available for check in right away even if it was 2.5 hours early!! After a long day of travelling this was very highly appreciated. The rooms were so comfortable and were very clean. Lots of plugs to charge phones/laptops. The pool was beautiful and the workers kept maintaining the cleanliness of it throughout the day. We ate dinner at the hotel however no vegan options on the menu but you can ask to modify things. The waiter was really kind and patient and double checked with the kitchen staff for the ingredients. I ended up getting the pasta from the kids menu and asked to have it without butter and without Parmesan and for the cheddar fries without the cheddar 😂. There are a few restaurants walking distance from there with slightly more vegan options but they close earlier. The breakfast was filled with many things such as eggs, rice and beans, yogurt, pastries, toasts, fruit, waffles, pancake, cake, oats, granola, cereal, juices and coffee (again, not many vegan options but if you stay there more than one night you can let them know and they will work with you). I was only there for one night so I ate the fruits, granola and oats. "

"Beautiful property. Luscious plants. Rooms were really nice. "

"Excellent service. Room clean, comfortable. Food very good. Enjoyed tour booked thru hotel. Beach was nice. My partner enjoyed massages very much. Management and staff were outstanding."

"Amazing resort with friendly staff, great food, beautiful beaches and views. Highly recommended "

"This place was phenomenal! We travel a lot and I have to say NO WHERE compares to Costa Rica! Great job RIU!"

"Beautiful property, with accommodating and welcoming staff! "

"It was very beautiful "

"The food was amazing!! The staff were always so helpful and polite. The rooms were clean and did I mention the food? AMAZING!!"

"I just got back from a stay at Planet Hollywood Costa Rica, and honestly, it was such a great trip. The resort is beautiful — it’s right on a black sand beach, which was really cool and made the whole place feel unique. Our room was super spacious and comfortable, and the pool area was perfect: big, clean, and a great place to relax. But what really made the experience stand out was the staff. They were incredible across the board. Our butler, Henry, was awesome. He was super friendly and helpful, always checking in and making sure everything ran smoothly. He handled all our dinner reservations and just made things really easy, which let us actually relax and enjoy the trip. At the Star Class pool, we were lucky to have Yearly taking care of us. He was amazing — always one step ahead, bringing us towels, moving umbrellas when the sun shifted, even covering up my kids when it started to rain. You could tell he genuinely cared, and that made a big difference. We also had Samuel as our waiter at one of the cabanas, and he was fantastic too. Always around when we needed something, super attentive, and just really good at what he does. Everyone we met at the resort was friendly, welcoming, and professional. You can tell they care about creating a great experience for guests. Overall, I loved my time at Planet Hollywood Costa Rica. The setting is gorgeous, the rooms and amenities are great, but the staff is what really made the trip "