Casa Cielo Cancun

Property class: 3
Guesthouse with outdoor pool, near Plaza Las Americas

Choose dates to view prices

At Casa Cielo Cancun, you'll be a short five-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. An outdoor pool and a terrace are offered, and in-room conveniences include dryers and fridges.

Reviews

6.0 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Parking available
  • Free Wi-Fi
  • Air-conditioning
  • Laundry facilities

Main amenities (12)

  • Weekly housekeeping
  • Outdoor pool
  • Airport shuttle
  • Beach shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Microwave in a common area
  • Fridge in a common area
  • Self-serve laundry
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Cookware, dishware and utensils
  • Private bathroom
  • Private pool
  • Separate dining area
  • Television
  • Garden

Similar properties

Exterior
Casa Caribe Cancun
Puerto Juarez
  • Pool
  • Airport transfer
  • Free parking
  • Free Wi-Fi
7.4 out of 10, Good, 407 reviews
The price is S$59
includes taxes & fees
19 Sept - 20 Sept
Casa Caribe Cancun
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About the area

Map
Calle Cielo, Cancun, QROO, 77500

What's nearby

  • Cancun Bullfight ring - 3 min walk - 0.3 km
  • Plaza Las Americas - 8 min walk - 0.7 km
  • Benito Juarez Municipal Building - 13 min walk - 1.1 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km
  • Las Palapas Park - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Chila & Quil - ‬14 min walk
  • ‪Mala Madre - ‬7 min walk
  • ‪Los Tarascos - ‬8 min walk
  • ‪La Parroquia de Veracruz - ‬9 min walk
  • ‪La Casa de los Abuelos - ‬4 min walk

About this property

Casa Cielo Cancun

  • At Casa Cielo Cancun, you'll be a short five-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. An outdoor pool and a terrace are offered, and in-room conveniences include dryers and fridges.

At a glance

Hotel size

    • 8 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • There is no front desk at this property
    • Guests must contact the property in advance for check-in instructions; access will be through a private entrance
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • A virtual front desk provides assistance to guests
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free off-site parking nearby
    • Street parking available

Transfers

    • Airport shuttle from 6:00 AM to 11:30 PM*

Off-site

    • Beach shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Shared microwave
  • Shared fridge

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach shuttle (surcharge)
  • Ecotours nearby

Working away

  • Co-working spaces

Services

  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Beach shuttle (surcharge)
  • Virtual front desk

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • 45-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Dryer
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Private pool
  • Individually furnished and decorated
  • Separate dining area

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Fridge
  • Freezer
  • Microwave
  • Shared kitchen access
  • Griddle
  • Toaster oven
  • Cookware, dishes and utensils
  • Blender
  • Dining table

More

  • Weekly housekeeping (surcharge)

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 32 per room (one-way)
  • Beach shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of USD 15

Children & extra beds

  • Airport shuttle service for children costs USD 32 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM

Policies

Extra-person charges may apply and vary depending on property policy.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard

Property Registration Number 002-025-000538/2026

Also known as

Casa Cielo Cancun Guesthouse

Casa Cielo Cancun Cancun

Casa Cielo Cancun Guesthouse

Casa Cielo Cancun Guesthouse Cancun

Frequently asked questions

Is there a pool at Casa Cielo Cancun?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 11:00 PM.

Are pets allowed at Casa Cielo Cancun?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Casa Cielo Cancun?

No, unfortunately, but there's free parking nearby.

Is an airport shuttle service offered by Casa Cielo Cancun?

Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 32 per room one-way.

What are the check-in and check-out times at Casa Cielo Cancun?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of USD 15. Contactless social distancing is available.

Is there an on-site casino at Casa Cielo Cancun?

No, this guest house doesn't have a casino, but PlayCity Casino (11-min walk) and Royal Yak Casino and Sports Book (16-min walk) are both nearby.

What is there to do at Casa Cielo Cancun and nearby?

Casa Cielo Cancun has private pools and a garden.

Does Casa Cielo Cancun have any outdoor private spaces?

Yes, every room features a private pool.

What's the area around Casa Cielo Cancun like?

Casa Cielo Cancun is in Downtown Cancun, a short 9-minute walk from Plaza Las Americas and 17 minutes' walk from Las Palapas Park.

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Reviews

Casa Cielo Cancun Reviews

6.0

Good

7.2

Cleanliness

6.6

Location

7.4

Staff & service

7.2

Property conditions & facilities

Reviews

Verified review

6/10 Good

It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel.
Verified review

10/10 Exceptional

I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.
Verified review

2/10 Poor

Good location and decent premises, but the check-in experience was terrible. I had already booked and prepaid through Hotels.com in February, with a confirmed reservation. When I arrived, the owner claimed he never received payment and said I had to transfer the full amount again directly to his personal bank account to get access to the room. I spent over an hour outside the property dealing with Hotels.com support and sorting out a refund before I could even check in. The whole situation felt shady, stressful, and unacceptable. Even after all that, the owner would not lower the cost or offer anything to make up for the inconvenience. I would not stay here again.
Verified review

2/10 Poor

Booked via expedia I arrived they claim to not have my booking and say they were fully booked. Contacted expedia and they will not issue a refund with out contacting property. I have been waiting over a week fora resolution.
Verified review

2/10 Poor

After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute.
Verified review

8/10 Very good

Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night.
Verified review

2/10 Poor

I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.
Verified review

4/10 Fair

El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls
Verified review

10/10 Exceptional

Muy bonito y seguro el lugar
Verified review

2/10 Poor

Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio
Verified review

6/10 Good

En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.
Verified review

2/10 Poor

N respetaron la reservación de las dos habitaciones
Verified review

10/10 Exceptional

Un lugar muy tranquilo
Verified review

8/10 Very good

Good place to stay in a central area of Cancun

The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!!
Verified review

2/10 Poor

Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo !
Verified review

4/10 Fair

Pesimo

Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior.
Verified review

8/10 Very good

Comfortable

I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family.
Verified review

10/10 Exceptional

Excelente servicio muy agradable
Verified review

10/10 Exceptional

Muy buen hospedaje

El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente
Verified review

10/10 Exceptional

Great owner, nice rooms, we had 3 rooms, close to everything!
Verified review

4/10 Fair

Since I traveled by myself I switched to another place.
Verified review

4/10 Fair

Despite pleasant, clean and modern-style facilities
Verified review

2/10 Poor

Un accueil pitoyable !

Je n’ai jamais connu un accueil aussi pitoyable ! Un garçon m’a parlé de loin, à travers le grillage, sans venir me voir. Il m’a ensuite dit que comme ma réservation n’avait pas été payée en ligne (et je le pensais pourtant), il m’était impossible d’accéder à la chambre. Il me fallait payer immédiatement, mais débarquant tout juste de l’aéroport je n’avais pas encore de change en pesos ni de dollars. J’ai du marcher, trouver une banque, revenir, pour enfin payer. Puis lui n’avait pas de change, alors j’ai dû payer le reste le soir. Il est d’ailleurs venu chercher l’argent à la chambre à 21h30 ! Il ne m’a rien expliqué de la ville, pas proposé de petit dej. Aucune attention. J’étais pourtant le seul client. Je n’ai jamais vu ça de tous mes voyages. La chambre est propre, jolie. Mais c’est tout. Il y a une piscine mais pas nettoyée. Autour il n’y a rien. C’est très mal situé. Très loin de la plage. Personnel pas sympa. J’ai préféré quitter les lieux plus tôt que prévu. Et personne n’était là à mon départ... Bref mauvaise expérience, je ne recommande pas du tout !
Verified review

10/10 Exceptional

Everything was excellent but it would have been more comfortable with a/c in the tv room. I would return again
Verified review

2/10 Poor