ROYAL PALM - Libreville

towels and toilet paper were an issue

The hotel was very well located, the pool area was beautiful and the bed was very comfortable. On the other hand, the wifi was horrendous. For a business trip, this was definitely problematic. There was no water for a couple hours one night. It was fixed but it was definitely rough, especially as it was quite warm in Libreville all day. I left a personal item in my room and still did not receive any confirmation from the hotel that it would be sent back to me. I have been told they would get back to me. It is a good room to sleep in, a good pool to lounge around, but the rest is definitely not great.

Biggest positive - best breakfast of entire trip. Not a dingy buffet. Instead a served, tasty treat. Pool was really nice. Rooms are in great shape, with fun shower/tub setup. Overlooks the beach and ocean horizon. Outdoor furniture is pretty beaten up. WiFi was really spotty - don’t know if that’s a property or a national problem.

We were upgraded at check-in to the nicest room on property (which was going for nearly $700 that night). The pool was awesome. Prices at dinner at the hotel are NOT cheap, but that is Libreville for you. Staff was very friendly and helpful except for two ladies at the front desk when we checked out. One of them rolled her eyes when I asked if I could settle the bill with my credit card (this seemed like a common occurrence with certain hospitality figures in Africa). Overall a pretty awesome hotel.

I cannot say enough good about the Royal Palm. We stayed there twice during our recent trip to Gabon. The rooms were comfortable, the restaurant delicious and the facilities nicely appointed and air-conditioned. What amazed us about the Royal Palm was the flexibility of the staff. They allowed us to check out "whenever you want." Literally. We had late flights on two days, and we stayed as late as we needed to. We also took the key by mistake and they laughed it off. Finally we changed the reservation and shortened our second reservation by one day; they said they never received the email from Hotels.com, which could certainly be true, and when I showed them the email I received from Hotels. com, they HONORED IT. When our room flooded (rainy season!) they moved us in a nanosecond to a second floor room and I would recommend that anyone staying there request a second floor room, and were apologetic about it. The breakfast is not a buffet, but does include eggs. My only complaint is that they do not take credit cards. They have the machines, but they do not work. I called my credit card company to verify that my cards should have worked, and they confirmed this. The hotel next door has ATM's so go there to get the cash you will need. They accept either Euro or XFA. I would stay there again.