Calle 11 #2-40, San José de Cúcuta, Norte de Santander, 540006
What's nearby
Colon Park - 3 min walk - 0.3 km
Cucuta Museum of Culture - 4 min walk - 0.4 km
Ventura Plaza Commercial Center - 7 min walk - 0.6 km
Gobernación Norte de Santander - 7 min walk - 0.7 km
General Santander Stadium - 13 min walk - 1.1 km
Getting around
Cucuta (CUC-Camilo Daza Intl.) - 6 min drive
Restaurants
Papagayo Plaza - 6 min walk
Londero's Express - 6 min walk
Restaurante La Mazorca - 4 min walk
Restaurante Embajada Antioqueña - 6 min walk
Federación Nacional De Cafeteros Norte De Santander - 6 min walk
About this property
Hotel Zaraya
Enjoy your visit to San José de Cúcuta with a stay at Hotel Zaraya. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Toro Gallo, which serves international cuisine and is open for breakfast, lunch and dinner. A bar/lounge and a terrace are offered, and in-room conveniences include washers/dryers and fridges.
Languages
English, Spanish
At a glance
Hotel size
29 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in time starts at 3 PM
Minimum check-in age – 18
Check-out time is 1:00 PM
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Parents must have child's birth certificate and photo ID*
No cots (infant beds)
Pets
Pets stay for free (dogs and cats only, 1 total, up to 25 kg per pet)
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Other information
Smoke-free property
Property amenities
Food and drink
Free English breakfast each morning 6:30 AM–9:30 AM
Restaurant
Bar/lounge
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Working away
Business centre
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Facilities
2 buildings/towers
Built in 2001
Garden
Terrace
An outdoor pool
Banquet hall
Accessibility
Upper floors accessible by stairs only
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Minibar
Iron/ironing board (on request)
Washer and dryer
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Food and drink
Fridge
More
Daily housekeeping
Special features
Dining
Toro Gallo – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Children & extra beds
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
This property does not have lifts.
This property accepts credit cards.
Also known as
Hotel Zaraya Cucuta
Hotel Zaraya San José de Cúcuta
Zaraya San José de Cúcuta
Hotel Hotel Zaraya San José de Cúcuta
San José de Cúcuta Hotel Zaraya Hotel
Hotel Hotel Zaraya
Zaraya
Zaraya San Jose De Cucuta
Hotel Zaraya Hotel
Hotel Zaraya San José de Cúcuta
Hotel Zaraya Hotel San José de Cúcuta
Frequently asked questions
Does Hotel Zaraya offer free cancellation for a full refund?
Yes, Hotel Zaraya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Zaraya?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Zaraya?
Yes, cats and dogs stay for free, with a limit of 1 total and maximum weight of 25 kg per pet.
Is parking offered on site at Hotel Zaraya?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Zaraya?
You can check in starting at 3 PM. Check-out time is 1:00 PM.
What is there to do at Hotel Zaraya and nearby?
Hotel Zaraya has an outdoor pool and a garden.
Are there restaurants at or near Hotel Zaraya?
Yes, Toro Gallo offers international cuisine.
What's the area around Hotel Zaraya like?
Hotel Zaraya is a short 7-minute walk from Ventura Plaza Commercial Center and 13 minutes' walk from General Santander Stadium.
Hotel Zaraya Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
25 September 2024
Yonny
Yonny, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 August 2024
Maria Elena
Maria Elena, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
1 August 2024
Good experience
Nice clean hotel with friendly people. I would recommend it.
Martin
Martin, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 July 2024
Mark
Mark, 4-night trip
Verified Expedia guest review
10/10 Exceptional
27 February 2024
My sisters love this hotel.
Matilde
Matilde, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
17 December 2022
My sisters used this hotel every time they go to Cucuta. They always have a great time there and always talk about how fabulous the staff are with them.
Matilde
Verified Expedia guest review
8/10 Very good
19 January 2020
Verified traveller
8-night trip
Verified Expedia guest review
10/10 Exceptional
3 October 2019
The hotel is located near shops, restaurants and shopping mall. It is easy to walk to many of the suggested tourist sites in the city.
Daniel
Daniel, 4-night trip
Verified Expedia guest review
10/10 Exceptional
23 September 2019
Like that hotel have indoor open ceiling pool,and the water nice with for the weather
William
William, 5-night family trip
Verified Expedia guest review
6/10 Good
24 May 2019
The only real problem was the staff lack of willingness to help and to provide a good service. I didn’t use it. I paid for my sisters from Venezuela to stayed one night. I wonder if the fact they were from an embattled country was the issue with their treatment. They told me to never get this hotel again.
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
26 February 2019
Verified traveller
1-night trip
Verified Orbitz guest review
10/10 Exceptional
6 June 2018
Nice but breakfast
Luis
Luis, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
18 November 2017
Nice place close to downtown
I did a reservation for my parents! They love the place. Staff super helful and friendly. Owner always there helping out!! A give them 5out of 5! The only thing is they do not accept payment trough gateway. So if you do it for someone else. You better call the hotel days in advance...
swayne.zr
swayne.zr, 2-night trip
Verified Expedia guest review
10/10 Exceptional
28 February 2017
nice hotel. Basic needs but extremely clean
very comfortable rooms. Very clean. Breakfast included was good.
Pipe
Verified Expedia guest review
8/10 Very good
9 November 2024
Estadia en Hotel Zaraya, buena atención,
Bueno estuvo satisfectorio lo que nos falto fue algo de comunicación, no sabiamos que podiamos pedir agua para tomar en las habitaciones, solo consumiamos en la noche y dia las que estaban en los cuartos, el cuarto que nos toco el baño esta mal edificicado, no se que tipo de arquitecto pudo idear esto?
OMAR ALEXIS
OMAR ALEXIS, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
2 November 2024
Excelente
Excelente como siempre muy atentos
rommel
rommel, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
5 October 2024
Javier Alberto
Javier Alberto, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 July 2024
Laura
Laura, 5-night trip
Verified Hotels.com guest review
8/10 Very good
4 July 2024
Regular
Bueno muy buena atención pero el aire acondicionado estuvo deficiente
adanna mercedes
adanna mercedes, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
27 June 2024
Henry fabian
Henry fabian, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 June 2024
Excelente muy buena atención de principio a fin
rommel
rommel, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 April 2024
Habitación remodelada muy cómoda y bonita excelente atención del personal