2/10 Poor
28 October 2024
BED BUGS!!!
We booked due to the great reviews- these HAVE to be fake/paid reviews. Beds are literally a thin mattress on top of a literal piece of plywood with legs on the bottom. Hair on shower walls and no body wash- but there was hand soap in the shower in its place. Dust bunnies in all corners- just not kept up.
Now the worst part- about 30 mins after laying in bed I broke out in huge hives- after the swelling went down, we were able to see clearly defined bed bug bites - yuck. It was already midnight, so we had to stick it out. First thing in the morning, we booked a new hotel and left. Upon telling management about the bites and bedbugs, their response was “it’s the woods, there will be bugs”. I reiterated that these are BED BUGS not normal bugs. The response was that they’d have pest control take care of it before the next guests. They then refused a refund for the 2nd night that we didn’t stay. Hotels.com had to get involved and after viewing the photos we sent refunded us.
Verified traveller
2-night family trip
Verified Hotels.com guest review