Well I booked for 2 nights in six senses after spending 2 nights at raffles , I was having the great time in raffles , everything was perfect and that’s what I expected that six senses will be way better since six senses is exactly the double price of raffles and I was disappointed.
First they assign a Gem who supposed to be available whenever we need him , he wasn’t helpful he never said yes I can do this or that , while it was the opposite in raffles ( I have to mention that)
Second I asked them to take my laundry the day I arrived and return it the next day in the morning , they didn’t and I called them they said we are going to deliver it at 1,o’clock and I waited till 3 o’clock and no apology or anything
Third they came on the day we are checking out in the morning while we are having a breakfast to inform us we have to leave on the checking out time , I asked that Gem , you booked our boat to leave from the island to the praslin airport so you know we are leaving late , why you didn’t inform me before so we will change the boat timing ? He said well unexpected booking just came up !!!!!!! And you just knew about it now .
I complained to the manager about all my concerns and they don’t seem like they care .i told him about my experience in raffles and the only thing he said “ we are higher than raffles” we told him “ in prices only not in service because raffles way better in everything “ I would never recommend it to anyone