Awful experience from Check-in to Check-out. After a long journey to get there, the receptionist wanted to keep us waiting in a staircase (which they call the reception) until I called Expedia to confirmed when and how the hotel would be paid. This after I showed the receptionist my confirmation from Expedia that I had pre-paid, and showed him the charge on my credit card. But apparently it was not enough, because on his system he didn't understand the message he had received from Expedia. After pleading with him to let my toddler and wife into the room so they could rest and I would call up Expedia he relented but insisted I carry out his accounts receivable responsibilities standing in the staircase! The manager on duty was also not much help going along with what the receptionist was saying. Very unprofessional and unpleasant staff overall.
Throughout the trip they kept calling me on my phone disturbing us to ask when I would pay the city tax. When I told them I would pay on checkout, they said there will be no one available at reception on Sunday, so I better pay now. When I came to pay, the new receptionist didn't want to give me a receipt for the city tax, because he said "he's always there"!!
The security is not great either, as the front door is open and anyone can come in from the street and up the elevator, while the reception window is always closed. The room is dingy, old and not well maintained with dust and dirt in the corners.
Terrible experience overall.
