My friend and I had a really nice stay and would recommend this place to others wanting a good location in Rome for sightseeing and shopping. This place is not a hotel in the general sense, but to us, it didn't make much of a difference. Make sure upon booking that you are able to review the video they send you that tells you how to check in. Access is granted through interaction with your phone to unlock the front door to the building, door to the second floor where the suites are, and door to your room. The link to that video was broken for me and I was unable to review it. We arrived late in the evening not knowing how to check-in. It all worked out and they were accessible to help us with patience necessary to make the check-in less stressful. Had I reviewed the video, check-in and getting into our room would have been a breeze. That said, if you want the experience of a typical hotel, this is not the place for you. The rooms have a steam shower combo unit, which is cool. It's a small space for two people, but doable. The front desk attendant is there from 8AM - 6PM, and they are really helpful and nice. They gave us great recommendations for shopping and rooftop experiences. They communicate and stay connected through WhatsApp, so become familiar with that if you aren't already.