The Hotel didn’t send us the code to get in!
We called, passed by 3 times but there was nobody there and nobody answered the phone!! We could get in the building with another guest, it was 18:00 already!
After trying to call all the numbers using the telephone in the reception we finally reached a hotel employee. He came to help us and we could get in our room, it was 19:00!!
In the morning, when we complained in the reception the woman said they sent us the code twice. She also said we should know the reception is closed after 11:00! It was not their fault, we should know that!!
We said there is no excuse not to answer the phone during the hole day!
It’s unacceptable that nowadays a hotel just leaves the reception unattended and don’t answer their ‘contact phone’!!
She offered a CHF 20,- discount but we said it was not enough then we got a discount of CHF 40,-.
WE WILL NEVER STAY IN THIS HOTEL AGAIN!!!