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Naraya

4.0 star property
4-star ryokan with bar/lounge, near Yubatake

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Naraya

Photo gallery for Naraya

Hallway
Point of interest
Front of property – evening/night
Bar (on property)
Lobby

Overview of Naraya

9.0 out of 10 Superb
9.0/10 Superb

Property highlights

  • Onsen
  • Free WiFi
  • Bar
  • 24/7 front desk
Map
Kusatsu 396, Kusatsu, Gunma, 377-1711
Main amenities
  • Daily housekeeping
  • Hot springs
  • Bar/lounge
  • Coffee shop/cafe
  • 24-hour front desk
  • Water dispenser
  • Free newspapers in the lobby
Feel at home
  • Fridge
  • Separate bath and shower
  • Television
  • Daily housekeeping
  • Lift
  • Hairdryer

Room options

About this area

Getting around

  • Tokyo (NRT-Narita Intl.) - 115.9 miles/186.5 km

Restaurants

  • 上州麺処平野家 - 2 min walk
  • 龍燕 - 2 min walk
  • 茶房 ぐーてらいぜ - 2 min walk
  • いざかや水穂 - 2 min walk
  • 草菴足湯カフェ - 2 min walk
Map

About this property

Naraya

Naraya is a great choice for a stay in Kusatsu. Guests looking for a bite to eat can visit the coffee shop/cafe, and the bar/lounge is the perfect spot to grab a drink at the end of the day.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 36 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 7 PM
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booking rooms with Half Board should check in by 7 PM. Half Board dinner is a fixed menu and cannot be customized.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Bar/lounge
  • Coffee shop
  • Water dispenser

What to do

  • Hot springs

Services

  • 24-hour front desk
  • Free newspapers in reception

Accessibility

  • Lift

Room amenities

Be entertained

  • Flat-screen television

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shared bathroom (in-room sink)
  • Spring water bath
  • Separate bath and shower
  • Hydromassage shower head
  • Electronic bidet
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 1:00 AM to midnight. There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Renovations and closures

The property is closed between 21 June and 26 June.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.

Also known as

Naraya Inn Kusatsu
Naraya Inn
Naraya Kusatsu
Naraya Ryokan
Naraya Kusatsu
Naraya Ryokan Kusatsu

Frequently asked questions

Is Naraya currently open?
The property is closed between 21 June and 26 June.
What are the cleanliness and hygiene measures currently in place at Naraya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Naraya?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Naraya?
You can check in from 2:00 PM - 7 PM. Check-out time is 11:00 AM.
What is there to do at Naraya and nearby?
On-site recreation at Naraya includes hot springs.
Does Naraya have rooms with private hot tubs?
Yes, each room has a spring water bath.
What's the area around Naraya like?
Naraya is a short 1-minute walk from Yubatake and 5 minutes' walk from Kusatsu Town Onsen Museum.

Reviews

9.0

Superb

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

We love staying at historic hotel. Best feature of Natalya is it's on-site onsen which is convienently accessible for hotel guests. Dining was great but they need more staff training for international guests. Checkout was a bit chaotic and inefficient with guests sitting around in the lobby waiting for the turn to be checked out (two staff at reception, and only one was doing all the checkouts). Otherwise, the hotel is convienently located close to town center and walking distance to the bus terminal, public onsens, etc.. we booked a room that overlooked the kusatsu yubatake.
Verified Expedia guest review

10/10 Exceptional

Charine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cheuk, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The location is great with the yubatake right around the corner. Nice ryokan with large rooms and onsens, but the building itself was not particularly exceptional. Very good, but not great considering the price. However we had several wonderful surprises for our kaiseki dinners and breakfasts. We stayed 3 nights and 2 nights towards the end of dinner a sushi chef came into our dining room and we were able to order as much sushi as we could eat. In the morning another chef came in and made individual tamago-yaki to go along with the rest of the breakfast. And the best surprise were the large individual tear drop ice igloos at one dinner with sashimi inside. Absolutely beautiful and stunning and of course the sashimi excellent.
Jada, 3-night family trip
Verified Expedia guest review

2/10 Poor

Naohiko, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Lam, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Clean and good Location and stuff Friendly, Dinner food quality I disappointed.
Fen, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Service was great. Very cultureful.
Wei, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Diminic, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Kim Chah, 1-night romance trip
Verified Hotels.com guest review