Quest Mackay on Gordon

Photo gallery for Quest Mackay on Gordon

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
42-inch flat-screen TV with digital channels, TV, DVD player

Overview of Quest Mackay on Gordon

Quest Mackay on Gordon

4.5 star property
Luxury hotel with outdoor pool, near Queens Park Orchid House

9.0/10 Superb

232 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
27 Gordon Street, Mackay, QLD, 4740
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Self parking
  • Spa tub
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Babysitting
For families
  • Babysitting (surcharge)
  • Cookware, dishware, and utensils
  • Connecting/adjoining rooms available
  • Television
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Mackay, QLD (MKY) - 8 min drive
  • Mackay Station - 10 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 25 min drive

About this property

Quest Mackay on Gordon

A great choice for a stay in Mackay, Quest Mackay on Gordon is just 3.8 mi (6.1 km) from the airport. Guests indulge in spa services, then grab a bite to eat at the coffee shop/cafe. There's an outdoor pool and a bar/lounge, and in-room conveniences at this luxurious hotel include refrigerators and microwaves. Fellow travelers love the helpful staff and walkable location.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 115 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 8:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Reception hours are 8 AM to 11 PM on Saturdays; 8 AM to 9:30 PM on Sundays.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 5.00 per day)
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Traveling with children

  • Babysitting (surcharge)

What to do

  • Beach nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Languages

  • English

Room amenities

Be entertained

  • DVD player
  • 42-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Laundry detergent

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Stovetop
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Fees & policies

Optional extras

  • Breakfast costs between AUD 10 and AUD 25 per person (approximately)
  • Early check-in can be arranged for an extra charge of AUD 25 (subject to availability)
  • Late check-out can be arranged for an extra charge of AUD 50 (subject to availability)
  • Credit card charges are subject to an extra charge

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for AUD 5.0 per day

Parking

  • Self parking costs AUD 5.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Mackay Gordon
Mackay Quest
Quest Gordon Apartment Mackay
Quest Mackay
Quest Mackay Gordon
Quest Mackay Gordon Apartment
Quest Gordon
Quest Mackay on Gordon Hotel
Quest Mackay on Gordon Mackay
Quest Mackay on Gordon Hotel Mackay

Frequently asked questions

Overall score and ratings

9.0

Superb

9.2/10

Cleanliness

8.9/10

Staff & service

8.7/10

Amenities

8.9/10

Property conditions & facilities

8.1/10

Eco-friendliness

8/10 Very good

Nice place to stay
It was a nice place to stay the only thing is that thr room looks like it has recently been up date but they havent up dated the TV also no Netflix or fox Over all it was comfy and clean.
JANE, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The rooms were huge and fully equipped with everything you need.
Lyndon, 2-night business trip
Verified Wotif guest review

6/10 Good

Joanne, 1-night trip
Verified Wotif guest review

8/10 Very good

stayed here for work, nice and clean. good location.
Chris, 3-night business trip
Verified Wotif guest review

10/10 Exceptional

.
Mark, 7-night romance trip
Verified Wotif guest review

4/10 Fair

The shower drain was overflowing in my last stay and the carpets are dirty and worn out in an executive studio apartment. In my previous stay, the bin had garbage from the previous occupants and the fridge had used food and drinks. No one is on site after 5pm to help. Maintenance of the property is below par.
Kumar, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

sandeep, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Family stay
I was very happy with our stay - the room was very roomy and balcony was amazing. Bed comfortable . We had a washing machine and dryer which was fantastic. The cleaners were really lovely and helped with anything we needed for our room. My only wish was that there living area was tiled and not carpeted. also a minor complaint the air con was not on when we walked into our room so it was really stuffy but that is just minor
Leanne, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Stayed every new year for the last 5 years and we will do it again next year👍
1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Tim, 1-night trip
Verified Expedia guest review