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Hibiscus Resort & Spa

Photo gallery for Hibiscus Resort & Spa

2 outdoor pools
2 outdoor pools
2 outdoor pools
Outdoor spa tub
Traditional Apartment, 1 Bedroom | Terrace/patio

Overview of Hibiscus Resort & Spa

Hibiscus Resort & Spa

3.5 star property
3.5-star aparthotel in Port Douglas with 2 outdoor pools and spa

8.4/10 Very good

178 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Kitchenette
  • Non-smoking
Map
22 Owen Street, Port Douglas, QLD, 4877
Main amenities
  • 42 smoke-free apartments
  • Near the beach
  • Full-service spa
  • 2 outdoor pools
  • Airport shuttle
  • Terrace
  • Garden
  • Library
  • Self-serve laundry
  • Barbecue grills
  • Luggage storage
  • Limited hour front desk
Feel at home
  • Cots/infant beds (surcharge)
  • Kitchenette
  • Television
  • Garden
  • Terrace
  • Laundry facilities

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About this area

What's nearby

  • Great Barrier Reef - 1 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 59 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Finz Seafood Restaurant - 2 min walk
  • Cafe Ecco - 3 min walk
  • Betty's Bohemian Beach Cafe - 3 min walk
  • Zinc Port Douglas - 3 min walk
  • The Little Larder Port Douglas - 4 min walk

About this property

Hibiscus Resort & Spa

Hibiscus Resort & Spa offers an airport shuttle (available 24 hours) for AUD 43 per person one-way. Guests can visit the spa to be pampered with hot stone massages, body wraps or facials. 2 outdoor pools and a terrace are offered, and apartments have conveniences such as fridges and microwaves. The pool and helpful staff get good marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2 PM until 5:00 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 8 AM - 5 PM
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Property amenities

Beach

  • Near the beach

Pool/Spa

  • 2 outdoor pools
  • Hot tub
  • Full-service spa
  • Spa open daily
  • Massages
  • Spa services
  • Hot stone massages
  • Body wraps
  • Facials
  • Body treatments
  • Prenatal massages
  • Aromatherapy

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times

Family friendly

  • Cots (infant beds): AUD 10.0 per day

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Coffee/tea maker
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: AUD 65.0 per day

Bathrooms

  • Hairdryer
  • Free toiletries
  • Towels provided

Living spaces

  • Library

Entertainment

  • Flat-screen TV with digital service
  • DVD player

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Barbecue
  • Garden

Laundry

  • Laundry service
  • Laundry facilities

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • No lifts
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Limited housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Front desk (limited hours)

Safety features

  • Smoke detector

General

  • 42 rooms
  • 3 floors
  • 2 buildings
  • Built in 1996
  • Access via exterior cooridors

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, The Deep Retreat for Hibiscus Resort. Services include hot stone massages, facials, body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of AUD 43 per person (one-way)
  • Credit card charges are subject to an extra charge of 2.5 per cent

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2023 (dates subject to change):
  • Dining venue(s)

Children & extra beds

  • Cots/infant beds are available for AUD 10.0 per day
  • Rollaway beds are available for AUD 65.0 per day
  • Airport shuttle service for children up to age 12 costs AUD 22 (one-way)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-in and contactless check-out are available.

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts major credit cards and debit cards. Cash is not accepted.

Also known as

Hibiscus Gardens Spa
Hibiscus Gardens Spa Port Douglas
Hibiscus Gardens Spa Resort
Hibiscus Gardens Spa Resort Port Douglas
Hibiscus Spa Resort
Hibiscus Gardens Hotel Port Douglas
Hibiscus Resort Port Douglas
Hibiscus Resort
Hibiscus Port Douglas
Hibiscus Resort Spa
Hibiscus & Spa Port Douglas
Hibiscus Resort & Spa Aparthotel
Hibiscus Resort & Spa Port Douglas
Hibiscus Resort & Spa Aparthotel Port Douglas

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hibiscus Resort & Spa?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hibiscus Resort & Spa?
Yes, there are 2 outdoor pools.
Are pets allowed at Hibiscus Resort & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Hibiscus Resort & Spa?
Yes, there's free self parking.
Is an airport shuttle service offered by Hibiscus Resort & Spa?
Yes, an airport shuttle is available. The charge is AUD 43 per person one-way.
What are the check-in and check-out times at Hibiscus Resort & Spa?
You can check in from 2 PM - 5:00 PM. Check-out time is 10 AM. Contactless social distancing and check-out are available.
What is there to do at Hibiscus Resort & Spa and nearby?
Hibiscus Resort & Spa has 2 outdoor pools and a spa, as well as a garden.
Are there restaurants at or near Hibiscus Resort & Spa?
Yes. Nearby restaurants include Cafe Ecco (3-min walk), Betty's Bohemian Beach Cafe (3-min walk) and Zinc Port Douglas (3-min walk).
Does Hibiscus Resort & Spa have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, a fridge and a microwave.
Does Hibiscus Resort & Spa have any outdoor private spaces?
Yes, each apartment features a furnished balcony or patio.
What's the area around Hibiscus Resort & Spa like?
Hibiscus Resort & Spa is a short 1-minute walk from Great Barrier Reef and 6 minutes' walk from Four Mile Beach. The local area is walkable and popular for its beaches.

Overall score and ratings

8.4

Very good

8.3/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.9/10

Property conditions & facilities

8/10 Very good

The fridge had an unpleasant smell which was attended to by housekeeping staff. The view from the balcony was very disappointing as it overlooked the property next doors airconditioning units & a garden of dead plants. Everyone else had lovely views.
Lorraine, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Angela, 6-night trip
Verified Expedia guest review

10/10 Exceptional

The perfect place to relax for a week
Hibiscus was a beautiful place to relax and unwind. Location is perfect with easy walking distance to everything in town as well as the beach and the marina. We especially loved the semi-private terrace extension from the living room where we spent many hours enjoying breakfasts and dinners. And both pools at this resort are beautiful…clean and inviting at any hour. Oh, and the bed in our room was super comfortable! We slept amazingly. Thanks for a great week.
Stefan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

A beautiful property, just a (very) short walk from the center of town. Comfortable, relaxing and full of all the amenities you could need for a self sustained holiday. Just fantastic!
6-night romance trip
Verified Expedia guest review

8/10 Very good

I enjoyed the atmosphere the gardens made you feel like you were in paradise.
5-night romance trip
Verified Expedia guest review

8/10 Very good

I liked the free onsite parking and the fabulous reception staff. The pool was amazing. Our room left a lot to be desired. The bedding was outdated and the beds themselves very uncomfortable. The starter pack of soap etc is great but having to go to reception and pay for more is not. Paying for pool towel hire isn't cool either and not typical of most hotels. There is no glass in the windows. Just screens and shutters so no outdoor noise is blocked out and you're either in the dark without natural light or you're hot because you can't close a window so the air con does nothing. Never been in a hotel like that. Not a lot of thought went into guest experience there. The tvs are tiny and really should just be wall mounted. There is no safety switch for the stovetop hobs in the rooms so I was constantly monitoring my 3 year old to ensure he didn't switch the stove on which isn't very relaxing for parents. There was no clean towel service and there's no extended reception hours so if you leave early and get back late and need something - tough luck. There's also no phones to call reception, you have to walk down there basically.
Monique, 7-night family trip
Verified Wotif guest review

8/10 Very good

The resort was clean, very close to Macrossan Street and had a lovely pool. Staff were also friendly. The only problem is that when you are in bed you can hear the people in the units above walking around.
Shirley, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Home away from home
Great place to stay , for us the little kitchen that had everything we needed to cook , The uses of the BBQ areas was great they had 4 x Webber Q BBQ and this was a nice way to meet other guest of the hotel, the 2 x pool area are very nice we used this every night as the pool was open to 10pm , The rooms where nice very QLD style/ Bali looking , the art work was out-dated but had everything we need , I find most places in QLD are out-dated like this, Free under cover parking close to our room and only 5 min walk to main street with everything you will need and more. I would stay here again. we are a gay couple and found this place gay friendly. The Hibiscus is perfect for couples that want a small home with everything , family's and gropes of friends. This was a great home away from home for 5 nights we stayed.
Kristian, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lee, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 2-night trip
Verified Hotels.com guest review