6/10 Good
16 May 2017
Thoughtless Scandanavian hospitality...
It represented all that is wrong with Scandavavian design. Simplicity bordering on industrial. We checked in around 21.00 and were not greeted but ignored since there was a computer problem. We stood by the check in area while a conversation took place between the check in clerk and another person (possibly about the computer issue). A simple statement like... hold on while a check these people in... should have allowed the clerk to get on with giving us our room key and the WIFI log on info but no such luck. We waited a good 10 minutes waiting for the discussion to end. Then a simple statement of 'computer problem' was all we received. Finally, we were given the keys and a slip of paper with the WIFI info and told that we could use the inside entry to our room but once the lobby was closed we would have to use another entrance. We were also told that breadfast was from 6 to 9. We lugged our bags down several halls. The clerk failed to tell us that we could park closer to our room which we only found out in the morning. The room was something between doctors exam room in a clinic with a seperate water closet for urine samples. Maybe some Swedes consider this forward thinking design but we felt that the price/quality service ratio was way out of wack. Needless to say we will never return.
Frank
Verified Hotels.com guest review
