4/10 Fair
29 July 2022
Disappointing, overpriced, arrogant staff - avoid!
The Hotel Strandparken in Holbaek, Denmark is advertised as a conference and functions hotel – but in reality it is very 'tired'. Several months earlier we had reserved a superior room for 8 nights which overlooked the fjord but we were given a room that was anything but superior overlooking a side road with trees. Our complaint about this was simply met with dismissal by an ‘anything but helpful’ receptionist. They had had several months to get this right but still messed it up!
The first thing you notice in the hotel after leaving the main area is that the corridor to the rooms walls are discoloured, marked, disgusting and desperately need painting.
Our room was very basic with lumpy beds and zero cupboards (shelves instead). Window between bathroom and bedroom. We had to close a curtain over it for any privacy - but even the curtain was so thin that it's virtually see-through!
Housekeeping in the room was 'hit and miss'. Sometimes vacuumed, sometimes not. The bathmat was missing for two days. We were only given one bath towel other days. One of the sliding main window curtains was out of its 'runner' and hanging loose. This wasn't fixed during our entire 8 night stay.
The room’s TV was not working at all on the first day. On subsequent days there were only 10 channels with no English language ones at all. In the short time we were examining the channels the picture was constantly pixelating and screen intermittently going blank.
There is no more room to continue this !!!
ROB, 8-night trip
Verified Hotels.com guest review
