Entre Las Calles 11a Avenida 2e Esquina, San José de Cúcuta, Norte de Santander, 540006
What's nearby
Ventura Plaza Commercial Center - 4 min walk
Colon Park - 8 min walk
Cucuta Museum of Culture - 11 min walk
Gobernación Norte de Santander - 14 min walk
General Santander Stadium - 16 min walk
Getting around
Cucuta (CUC-Camilo Daza Intl.) - 14 min drive
Restaurants
Juan Valdez Café - 4 min walk
Centro Comercial Ventura Plaza - 5 min walk
Papagayo Plaza - 1 min walk
McDonald's - 2 min walk
Londero's Express - 5 min walk
About this property
Holiday Inn Cucuta, an IHG Hotel
Take in the views from the rooftop terrace when you stay at Holiday Inn Cucuta, an IHG Hotel. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Madeira, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include a poolside bar, a 24-hour fitness centre and a fitness centre. Fellow travellers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
96 rooms
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is 1 PM
Special check-in instructions
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 7 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Parents must have child's birth certificate and photo ID*
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Wheelchair-accessible parking on site
On-site parking is limited
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
2 restaurants
Bar/lounge
Poolside bar
24-hour room service
Snack bar/deli
Working away
24-hour business centre
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Facilities
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
24-hour fitness centre
An outdoor pool
Steam room
Banquet hall
Accessibility
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Room amenities
Be entertained
45-inch TV
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Pillow menu
Soundproofed rooms
Turndown service
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Fridge
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Madeira – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Terraza Sorrento – This restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Buffet breakfast is offered for an extra charge of approximately COP 50000 per person
Children & extra beds
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool, spa, & gym (if applicable)
Pool access available from 8 AM to 8 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Holiday Inn Cucuta Hotel
Holiday Inn Cucuta Hotel San José de Cúcuta
Holiday Inn Cucuta San José de Cúcuta
Hotel Holiday Inn Cucuta San José de Cúcuta
San José de Cúcuta Holiday Inn Cucuta Hotel
Holiday Inn Cucuta Hotel
Hotel Holiday Inn Cucuta
Holiday Cucuta San Jose Cucuta
Frequently asked questions
Does Holiday Inn Cucuta, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Cucuta, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Cucuta, an IHG Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 8 PM.
Are pets allowed at Holiday Inn Cucuta, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Inn Cucuta, an IHG Hotel?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at Holiday Inn Cucuta, an IHG Hotel?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 1 PM.
What is there to do at Holiday Inn Cucuta, an IHG Hotel and nearby?
Holiday Inn Cucuta, an IHG Hotel has an outdoor pool and a 24-hour fitness centre.
Are there restaurants at or near Holiday Inn Cucuta, an IHG Hotel?
Yes, there are 2 on-site restaurants, featuring international cuisine.
What's the area around Holiday Inn Cucuta, an IHG Hotel like?
Holiday Inn Cucuta, an IHG Hotel is a short 4-minute walk from Ventura Plaza Commercial Center and 16 minutes' walk from General Santander Stadium.
Holiday Inn Cucuta, an IHG Hotel Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
18 December 2024
Carlos
Carlos, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
11 December 2024
Celia marina
Celia marina, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 December 2024
Alexander
Alexander, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 November 2024
Leonardo
Leonardo, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
21 November 2024
Gisselle
Gisselle, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
20 November 2024
Todo Excelente, ubicacion muy Buena,desayunos muy Buenos, lo recomiendo al 100%
Luis
Luis, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 November 2024
Nelson
Nelson, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 November 2024
Verified traveller
5-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 October 2024
Larry
Larry, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
13 October 2024
Samuel
Samuel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 October 2024
Edison
Edison, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 October 2024
Maykel
Maykel, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 September 2024
Marcus
Marcus, 1-night trip
Verified Expedia guest review
4/10 Fair
24 September 2024
Los servicios no están encaminados a satisfacer al cliente
Lois
Lois, 8-night trip
Verified Expedia guest review
10/10 Exceptional
21 September 2024
Is in the center
Alexander
Alexander, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
21 September 2024
Andrews
Andrews, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 September 2024
great
Jesus Eduardo
Jesus Eduardo, 1-night trip
Verified Expedia guest review
10/10 Exceptional
19 September 2024
The property was safe, quiet, and the room service was very good. I ate one of the best hamburgers I ever had and called room service to compliment the staff. There was a problem with the safe however it was fixed right away so I was able to use it. There was always someone on site who could speak English which was nice. I rinsed out the coffee pot while it was still hot and it cracked. I informed the hotel what happened and I had to pay 80,000 COP for the pot which was a little high but at the same time, the rules are different in other countries. The room was clean and the water wasn’t hard and drinkable with no after taste. There were approximately four English television channels so if you don’t speak fluent Spanish, you may want a different hotel. The location was right on the boardwalk which is great for dining and sightseeing.
Scott
Scott, 3-night trip
Verified Expedia guest review
4/10 Fair
16 September 2024
Terrible mattress and pillows, terrible conditions, they do not have the quality standard of Holliday Inn, I did not get any rest and barely slept in intervals. They urgently need to change their mattress and good quality pillows immediately.
RICARDO
RICARDO, 1-night family trip
Verified Orbitz guest review
10/10 Exceptional
16 September 2024
Patricia
Patricia, 1-night trip
Verified Expedia guest review
4/10 Fair
12 September 2024
michelle
michelle, 1-night trip
Verified Expedia guest review
2/10 Poor
11 September 2024
The staff was not helpful. I did not have a reservation when I arrived.
I told her I would like a family room and she said there were no rooms available.
However, when I searched through Expedia app there was availability for family rooms.
Overall staff not helpful
michelle
michelle, 2-night trip
Verified Expedia guest review
2/10 Poor
10 September 2024
jorge alejandro
jorge alejandro, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 September 2024
Very Safe and Modern
Very safe, very clean, very modern and the staff is very friendly.
Donald
Donald, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 August 2024
The breakfast was great and stafff friendly. The gym was clean and easy to use. It is easy to walk from there to Ventura Mall and near by trendy restaurants. The front desk staff was professional and friendly. It was safe and convenient.