2/10 Poor
2 November 2024
Don't waste your time and energy here
We booked through this site about 3 hrs before we would arrive. I had the confirmation number and made sure the dates were correct. Get to the hotel and it's locked. Sign said to call since no one was at the desk. Their own sign had their phone number wrong. They had an advertisement with the correct number. I called and was told we had no reservations and dates must be wrong because they are booked and no rooms. He told me several times that he can't not refund me. Even after I told him I already knew that. But he couldn't explain why they use a 3rd party to fill rooms if they have none or prefer not to do business. Place is a complete sham and waste. All I can figure is they want the tax break of owning a business without actually running one. Sad thing it looked nice from the photos too.
Alison
Alison, 1-night trip
Verified Hotels.com guest review