It was a little confusing where to check in as it was also a timeshare, but the staff was kind and pointed us in the right direction. Most of the staff knew English which was awesome since my Spanish is so poor. The room was great, with a beautiful view of one of the eight pools and ocean. Finding the room was a little tricky and we were on the top floor, which meant a lot of srairs, including the last spiral, narrow staircase leading to the room, but we got used tonit pretty quickly. All in all, great experience and I will go back!