Rydges Mackay Suites

Photo gallery for Rydges Mackay Suites

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Indoor pool
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Rydges Mackay Suites

Rydges Mackay Suites

4.0 star property
4-star hotel in Mackay with indoor pool and bar/lounge

8.4/10 Very good

997 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
9 Gregory Street, Mackay, QLD, 4740
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Bar/lounge
  • Room service
  • 24-hour business center
  • Business center
  • 4 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Computer station
For families
  • Children stay free
  • Refrigerator
  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Sheets and towels washed at 60°C
  • Contactless check-out

Choose dates to view prices

About this area

What's nearby

  • Heart of Mackay

Getting around

  • Mackay, QLD (MKY) - 11 min drive
  • Mackay Station - 10 min drive
  • Nabilla Station - 20 min drive
  • Mapalo Station - 25 min drive

About this property

Rydges Mackay Suites

A great choice for a stay in Mackay, Rydges Mackay Suites is just 3.6 mi (5.9 km) from the airport. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Moss on Wood, which serves local and international cuisine and is open for breakfast and dinner. Other highlights at this upscale hotel include a fitness center and a bar/lounge. Fellow travelers like the room service and helpful staff.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 90 rooms
  • Arranged over 7 floors


  • Check-in time from 2:00 PM - 5:30 AM
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free

Working away

  • 24-hour business center
  • 4 meeting rooms
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services


  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant


  • English

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Moss on Wood - This restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Moss on Wood Bar - This bar serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: AUD 100.00 per stay

Optional extras

  • Breakfast costs between AUD 12.00 and AUD 27.00 per person (approximately)
  • Credit card charges are subject to an extra charge of 1.08 percent

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

The 2 person rate for guests booking a "One Bedroom Suite" or "Deluxe Spa Suite" includes access to the king-sized bed only. A guest may use the sofa bed for an additional charge. When booking for 3 or 4 guests, use of the sofa bed is included in the rate at booking.

Also known as

Grande Mackay Suites
Grande Suites Mackay
Mackay Grande
Rydges Mackay Suites Hotel
Mackay Grande Suites Hotel
Mackay Suites
Mackay Grande Hotel Mackay
Rydges Suites Hotel
Rydges Suites
Rydges Mackay Suites Hotel
Rydges Mackay Suites Mackay
Rydges Mackay Suites Hotel Mackay

Frequently asked questions

Does Rydges Mackay Suites offer free cancellation for a full refund?
Yes, Rydges Mackay Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Rydges Mackay Suites?
As of 17 August 2022, prices found for a 1-night stay for 2 adults at Rydges Mackay Suites on 22 August 2022 start from S$175, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Rydges Mackay Suites?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Rydges Mackay Suites?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Rydges Mackay Suites?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Rydges Mackay Suites?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Rydges Mackay Suites?
You can check in from 2:00 PM - 5:30 AM. Check-out time is 11:00 AM. Contactless check-out is available.
What is there to do at Rydges Mackay Suites and nearby?
Rydges Mackay Suites has an indoor pool and a fitness center.
Are there restaurants at or near Rydges Mackay Suites?
Yes. Nearby restaurants include Burp.eat.drink (3-min walk), Kevin's Place (3-min walk), and Cool Mango Salad Bar (4-min walk).
What's the area around Rydges Mackay Suites like?
Rydges Mackay Suites is in the heart of Mackay, a short 7-minute walk from Mackay Enertainment and Convention Centre and 10 minutes' walk from Bluewater Lagoon. Travelers say the area is central and good for shopping.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



8/10 Very good

Great location, friendly staff. Stay here often for business, well appointed rooms - highly recommend.
Glen, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

kyron, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Cold room
Small room tucked away at the end of long corridor. Room was cold and heating didn't work. Unpleasant stay for the cost.
Peter, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The reception team was not that friendly on the Saturday and Sunday, just not the type of person who should work on the front desk
Luke, 2-night family trip
Verified Expedia guest review

8/10 Very good

Craig, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good room size central location and quite
ROBERT, 4-night romance trip
Verified Wotif guest review

2/10 Poor

The room was dusty around the windows I could not turn the air condition of I was told we get you a blanket or if you open the windows the Aircon will turn off one S. I Open the windows mosquitoes start to fly in finally after more compliance they decide to change my room for all the issues they offered me complementary breakfast which was very poor
Michael, 1-night trip
Verified Lastminute guest review

8/10 Very good

Veronica, 1-night family trip
Verified Wotif guest review

4/10 Fair

Ronald, 1-night trip
Verified Hotels.com guest review

8/10 Very good

A wonderful place to stay, well situated. The only thing I would say is the washer dryer was near impossible to work and the dishwasher was not working but a fantastic stay nonetheless
Gary, 1-night romance trip
Verified Wotif guest review