10/10 Exceptional
22 September 2023
Expedia gave incorrect geographical coordinates and I ended up stranded in a inhospitable neighborhood. The hotel reacted quickly. They sent a taxi to pick me up; apologized; upgraded my room from basic to presidential; and offered a fantastic meal at no cost. My initial outrage changed into appreciation. My gratitude goes to the hotel staff. Thank you.
Jacek
Jacek, 1-night trip