6/10 Good
26 October 2024
Felt the Hotel don’t want repeat customers
Restaurant Staff and cleaning staff were very good, helpful and professional but reception personnel were awful, non-responsive, unprofessional and unattentive. On multiple occasions, I went to inquire from reception staff but they kept on talking among themselves without bothering to respond. Airport transfer is mentioned under popular ameneties for which I went to inquire, not even bothered to look at my face. They continued talking within themselves so I left. They need a good customer service training. Thank made me feel as if I am staying at the Hotel for free, no respect and value for customer. For sure I will not coming back gain here in this life, not sure even in the next life. I hope the management will take my feedback positively and pay attention on the customer service at reception. Good luck.
Rajesh
Rajesh, 2-night family trip
Verified Hotels.com guest review