It’s a nice place, but the communication is confusing, and the policies vary between weird and inflexible.
First, they require you to come to another location to pick up the keys unless you are coming in late, at which point they put the keys in a lock box at the property, which is really easy. Why not just leave the keys at the property for everyone?
Next, I had to fill out some form in order to stay there. Hotels don’t do that, so why do they?
Then, someone called to collect on an invoice where they charged me a separate hotel fee of €3 per person for myself and my 16-year-old daughter. I informed them my daughter isn’t subject to the fee, and they agreed to revise the invoice without her fee. Once I got the invoice for only €3, I paid it immediately. Then a few days later I got another call asking for the €3 for my daughter. Ughh.
Lastly, I missed a flight and missed the first night of the reservation. I emailed them before 6pm and they told me I couldn’t cancel. I understand that, but wish it was otherwise given all the other hassles. M
Other than all of that it was a clean, modern apartment in a nice location.