4/10 Fair
8 December 2024
Checking in was rough. There was no person at a central location to check us in. The person that eventually helped us did not speak English even though the hotel advertised that English was spoken. This is not a huge deal, but it created confusion. The wi-fi password provided was not up to date. I tried to communicate with the staff, but no one was around and I could only communicate through email to have questions answered. I tried calling, but they told me to work through Whats App, which was not working. All in all, very frustrating.
Jennifer
Jennifer, 4-night trip
Verified Hotels.com guest review