No 5016 Shennan Road East, Luoho Distr., Shenzhen, Guangdong, 518001
What's nearby
KK Mall - 1 min walk
Shenzhen Grand Theater - 5 min walk
Shenzhen Museum - 15 min walk
Huaqiangbei - 2 min drive
Luohu Port - 3 min drive
Getting around
Shenzhen (SZX-Shenzhen Intl.) - 38 min drive
Hong Kong International Airport (HKG) - 56 min drive
Shenzhen Station - 3 min drive
Sungang Railway Station - 4 min drive
Hong Kong Lok Ma Chau Station - 7 min drive
Hongling Station - 11 min walk
Grand Theater Station - 13 min walk
Hongling South Station - 16 min walk
Restaurants
顺德佬天心酒楼 - 5 min walk
木屋烧烤 - 5 min walk
深圳文艺会堂 - 7 min walk
荔园小馆 - 5 min walk
争鲜回转寿司 - 2 min walk
About this property
The St. Regis Shenzhen
When you stay at The St. Regis Shenzhen, you'll be a short five-minute drive from Huaqiangbei and Dongmen Pedestrian Street. You can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with hot stone massages, body wraps or aromatherapy. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour health club. Fellow travellers love the helpful staff. Public transportation is only a short walk: Hongling Station is 11 minutes and Grand Theater Station is 13 minutes.
Languages
Chinese (Cantonese), Chinese (Mandarin), English, French, Italian, Russian, Spanish
At a glance
Hotel size
290 rooms
Arranged over 100 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
3 restaurants
2 bars/lounges
Coffee shop
Coffee/tea in a common area
Private dining
24-hour room service
Snack bar/deli
Water dispenser
Travelling with children
Children stay for free (see details)
Children's pool
Toys
Children's books
What to do
Fitness classes
Yoga classes
Working away
Business centre
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Porter/bellhop
Romance packages
Facilities
Built in 2011
Safe-deposit box at front desk
Garden
Terrace
Library
24-hour health club
An indoor pool
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Wheelchair-accessible bathroom dressing table
Braille/raised signage
Lift
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed-captioned TV
Lowered plug sockets in bathroom
Lowered view port in door
Low-height worktop and sink
Height-adjustable showerheads
Grab bar near toilet
Grab bar in bath
Lever door handles
Room amenities
Be entertained
IPad
46-inch LCD TV
Digital TV channels
Films for purchase
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Dressing gowns and slippers
Children's slippers
Iron/ironing board
Washer and dryer
Window screens
Sleep well
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
Soundproofed rooms
Turndown service
Premium bedding
Pillow-top mattress
Free cot/infant bed
Rollaway/extra bed (surcharge)
What to enjoy
Private indoor hot tub
Freshen up
2 bathrooms
Deep-soaking bath
Separate bath and shower
Rainfall shower heads
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Electrical adapters/chargers
Food and drink
Free bottled water
Reusable coffee/tea filters
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Iridium Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Dining
Decanter – This bar specialises in local and international cuisine.
Malt – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
St. Regis Bar/The Drawing – This lobby lounge specialises in Fusion cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Elba Italian Restaurant – This theme restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Social All Day Dining – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.
Fees & policies
Refundable deposits
Deposit: CNY 1000 per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 268 per person
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for CNY 350.0 per day
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Shenzhen St. Regis
St. Regis Shenzhen
St. Regis Shenzhen Hotel
The St. Regis Shenzhen Hotel
The St. Regis Shenzhen Shenzhen
The St. Regis Shenzhen Hotel Shenzhen
Frequently asked questions
Does The St. Regis Shenzhen offer free cancellation for a full refund?
Yes, The St. Regis Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The St. Regis Shenzhen?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at The St. Regis Shenzhen?
Sorry, pets aren't allowed.
Is parking offered on site at The St. Regis Shenzhen?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at The St. Regis Shenzhen?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at The St. Regis Shenzhen and nearby?
On-site recreation at The St. Regis Shenzhen includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. The St. Regis Shenzhen also has 2 bars, an indoor pool and a 24-hour health club, as well as a sauna and a garden.
Are there restaurants at or near The St. Regis Shenzhen?
Yes, there are 3 on-site restaurants, featuring local and international cuisine.
Does The St. Regis Shenzhen have rooms with private hot tubs?
Yes, each room has a indoor private hot tub and a deep soaking bath.
What's the area around The St. Regis Shenzhen like?
The St. Regis Shenzhen is located on the Strip in Luohu, a short 5-minute walk from Shenzhen Grand Theater and 15 minutes' walk from Shenzhen Museum.
The St. Regis Shenzhen Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
3 December 2024
Omar
Omar, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
19 November 2024
Wonderful night
Our stay was fabulous. The room was overwhelmingly good.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 November 2024
Verified traveller
3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
31 October 2024
Best stay in ahenzhen
Nice view great service excellent breakfast
Anita
Anita, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 September 2024
Very impressive hotel. Great breakfast
Christina
Christina, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 May 2024
Outstanding hotel and service.
Stephanie
Stephanie, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
16 May 2024
All of the staff were very friendly and accommodating. It was such a pleasant stay.
Michael
Michael, 2-night business trip
Verified Expedia guest review
10/10 Exceptional
8 March 2024
Couple getaway to Shenzhen
Super friendly and helpful staff. Room is very clean and neat, very good breakfast, amazing views from the top floors of one of Shenzhen’s highest building. We enjoy our stay and are looking forward to coming back soon again.
Ralph
Ralph, 1-night trip
Verified Hotels.com guest review
4/10 Fair
29 February 2024
Very inconvenient to get in and out of the hotel !
LAU BOCK
LAU BOCK, 4-night trip
Verified Expedia guest review
10/10 Exceptional
9 January 2024
Absolutely the finest 5-Star hotel in Shenzhen! Outstanding staff, with an impeccable butler service. Don't miss the scrumptious morning, and evening buffet. So many international dishes, which are prepared with the highest of standards!
Access to the metro is a snap, and it is beneath the King Key building. One never has to go outside to ride the system.
This is my only choice of properties when my travels bring me to Shenzhen!
Peter
Peter, 3-night business trip
Verified Orbitz guest review
10/10 Exceptional
5 December 2023
An incredible 5-Star hotel!
Just amazing!!!
Peter
Peter, 5-night trip
Verified Orbitz guest review
10/10 Exceptional
21 November 2023
staff very attentive and helpful.
everything is great.
Evelyn
Evelyn, 4-night trip
Verified Expedia guest review
10/10 Exceptional
28 August 2023
Fong Siong
Fong Siong, 1-night trip
Verified Expedia guest review
10/10 Exceptional
20 July 2023
A really one of a kind place to stay.
Alex
Alex, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
9 June 2023
excellent view
Zhihua
Zhihua, 4-night trip
Verified Expedia guest review
10/10 Exceptional
26 December 2021
Weekend at st regis
The view is amazing and location next to kkmall is very convenient.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
12 January 2020
Kar Yue Mark
Kar Yue Mark, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 January 2020
Simply the finest hotel in Shenzhen City!
First class service in all departments!
Tina Zhang butler services, outstanding!
Unfortunately I lost the card of the wonderful young lady from the Ukraine who helped me get checked into my room, outstanding customer service! I hope the management will recognize her awesome abilities!
I will always stay at this property while in Shenzhen city!
Verified traveller
3-night romance trip
Verified Orbitz guest review
10/10 Exceptional
14 October 2019
The view was incredible and the installations as well.
Verified traveller
4-night business trip
Verified Expedia guest review
8/10 Very good
24 September 2019
a moderate good hotel.
Pros and cons:
Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel.
Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.
Lin
Lin, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
25 August 2019
Bad experience
Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.
Gary Ming Fai
Gary Ming Fai, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
22 August 2019
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
20 August 2019
Verified traveller
2-night trip
Verified Expedia guest review
10/10 Exceptional
4 August 2019
Excellent hotel in shenzhen
Wonderful service, will definitely try again!:)😬😬
Vanessa
Vanessa, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
29 June 2019
Very good and clean . Service is excellent all the people are fiery nice . Only problem is the top floor of the Japanese restaurant is very hot