Very, very good. Only thing was the location, 20~30min walk in straight line from the station, however complimentary shuttle bus was good.
Service can be compared to other big named hotels (Ritz carlton, shangri La, Conrad) shame its not a chain hotel to use my gold status.
Food was very good. Chose inclisive dinner and breakfast. Perfect if you can try new things and not too picky. Otherwise, tell them what you dont want in advance amd they are happy to accommodate.
Open air onsen, perfect temperature. Proper onsen so the water is running 24/7. You can hear the water running when sleeping but we found it comforting.
Staff are very friendly from check in to check out.
We had a lovely stay and highly recomended