The hotel was in a great location, close to attractions and train services. Two standout staff members, Harpreet in the valet service and Pratik Kadam in the level 8 lounge, provided exceptional customer service. When booking my stay I was advised that my Total would be one price however upon checking in was advised a different price due to additional taxes. The stay at the hotel overall was comfortable, although when asking the staff to change the bedsheets, this was met with dismay. The sheets weren't changed and instead were reversed. I noticed this due to a distinct mark on the sheets, which is why I had originally asked for the sheets to be changed. Breakfast was great, providing you got there before 08:30hrs as after the food quality diminished and the area became crowded. The facilities at the hotel itself were also lacking, the pool was a lot smaller than expected, the wooden decking un even and sunken. The sun loungers were dirty. Not what is expected from a hotel with a 4.5/5 rating. Visiting the onsite spa, booking through the website did not work, however the rooms were clean and the masseuses were friendly. I had utilised room service as well as the snacks within the room towards the start of my stay. The reception desk had informed me that my bill was more than it should be due to taxes. Upon checking out, I was told I had been over charged. A card refund was not possible and instead received a cash return in Indian rupees. I would not rush back.