Radisson Blu Aqua Hotel Chicago - Chicago

Beautiful balcony, great view, comfy bed & excellent location!!! Definitely will stay again!!

We were checked in by the friendliest yet professional young man who thought of everything and was so helpful. Our room was spacious, very clean and was upgraded by the thoughtful young man to a beautiful balcony view so we could get the full experience of the hotel! How great is that? Such thoughtful customer appreciation! This, even more than its amenities and great location, will ensure our return!

Out of all the hotels I've visited, this by far has been the nastiest. The bathroom floor was horrible and looks like the corner of the ceiling and walls hasn't been wiped in months. I was very very disappointed

Made reservations based on the outdoor pool being open. Communicated with the hotel about early check in and also was asked to confirm early check in. Arrived and was not able to check in nor was I given a card to go up to the fitness center to change. The front desk said my room was being expedited and I would be called. At 4:15 an hour after check in I went to the front desk and checked in. My luggage was supposed to be taken to the room and it was left by the front desk for me to grab. All in all great location and decent hotel. Service was horrendous. I understand things are different in 2020 and I understand things don’t run as smoothly as they used to. My complaint is why ask me to confirm my early check in and then tell me you expedited my room and would call and then do neither?

Seemed like a 3 star hotel in the room but the food was good downstairs

Room had some bugs in it, scrapes on walls, hairs on floors, sink, and bathtub. Got moved to another room, better but didn’t seem super clean.

I checked in on Friday night for my wife’s birthday and she started to show symptoms of Covid so we decided not to got in the room. I called and told the front desk and they said they would check with security to see if I used the room because I never actually walked in the room. I was supposed to get a refund but never got the refund back

the hotel was dirty and there were late night parties going on. Many guest were not wearing masks.

The hotel was pretty. The room was a little small.

Room, lobby, food, service were all wonderful - but know that the hotel is located within a building that also has rentals/condos so those residents are also using the facilities. During the day there were a lot of moms/nannies with babies at the pool and there was some sort of camp going on too.