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The Luang Say Residence

4.5 star property
Luxury hotel with 2 restaurants, near Wat Mai

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The Luang Say Residence

Photo gallery for The Luang Say Residence

Exterior
Exterior
Premium bedding, minibar, in-room safe, individually decorated
Restaurant
Bar (on property)

Overview of The Luang Say Residence

9.4 out of 10 Exceptional
9.4/10 Exceptional

Property highlights

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
4-5 Ban Phonepheng, P.O.Box 507, Luang Prabang
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free area shuttle
  • Free shopping centre shuttle
  • Free use of bicycles
  • Pool bar
  • Room service
  • Babysitting
  • Airport shuttle
  • Cruise ship terminal shuttle
For families
  • Children stay free
  • Babysitting (surcharge)
  • Fridge
  • Private bathroom
  • Separate sitting area
  • Furnished balcony

Room options

View all photos for Pioneer Suite Twin

Premium bedding, minibar, in-room safe, individually decorated

Pioneer Suite Twin

  • 43 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Explorator Suite King

Living area

Explorator Suite King

  • 73 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Explorator Suite Twin

Flat-screen TV, pay films

Explorator Suite Twin

  • 73 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Pioneer Suite King

Premium bedding, minibar, in-room safe, individually decorated

Pioneer Suite King

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

About this area

Getting around

  • Luang Prabang (LPQ-Luang Prabang Intl.) - 11 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • Fullmoon Cafe - 14 min walk
  • 4 Square Buffalo Yellow Duck Noodle - 14 min walk
  • เฝอจันถนอม - 5 min walk
  • Manda de Laos - 14 min walk
  • QQ Restaurant & Bar - 8 min walk
Map

About this property

The Luang Say Residence

The Luang Say Residence is only 3.2 mi (5.1 km) from the airport and offers a shuttle (available on request) for USD 9 per person one way. After splashing around at the outdoor pool, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a snack bar/deli and free bike rentals.

Languages

English, French, Lao, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 32 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM until 10 PM
  • Express check-in available
  • Late check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle from 6 AM to 11 PM*
  • Cruise terminal shuttle*

Off-site

  • Free area shuttle within 5 km
  • Free shopping centre shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free local shuttle
  • Babysitting (surcharge)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Free bike hire
  • Pool umbrellas
  • Romance packages

Facilities

  • 8 buildings/towers
  • Built in 2010
  • Library
  • An outdoor pool

Accessibility

  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Grab bar near toilet

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Belle Epoque – This restaurant overlooks the garden. Guests can enjoy drinks at the bar. Reservations are required.
Terrase Des Colonies – On-site restaurant. Open daily.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) gala dinner per adult: USD 60
  • Christmas Eve (24 December) gala dinner per child: USD 30 (from 7 to 12 years old)
  • New Year's Eve (31 December) gala dinner per adult: USD 60
  • New Year's Eve (31 December) gala dinner per child: USD 30 (from 7 to 12 years old)

Optional extras

  • English breakfast is offered for an extra charge of approximately USD 20 for adults and USD 10 for children
  • Airport shuttle service is offered for an extra charge of USD 9 per person (one way)
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of USD 200 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 40.0 per day
  • Airport shuttle for children between the ages of 6 and 12 costs USD 9 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
This property accepts credit cards and cash.

Also known as

Luang Say
Luang Say Residence
Luang Say Residence Hotel
Luang Say Residence Hotel Luang Prabang
Luang Say Residence Luang Prabang
The Luang Say Residence Hotel Luang Prabang
The Luang Say Residence Hotel
The Luang Say Residence Luang Prabang
The Luang Say Residence Hotel Luang Prabang

Frequently asked questions

Does The Luang Say Residence offer free cancellation for a full refund?
Yes, The Luang Say Residence does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Luang Say Residence?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Luang Say Residence?
Yes, there's an outdoor pool.
Are pets allowed at The Luang Say Residence?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Luang Say Residence?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by The Luang Say Residence?
Yes, an airport shuttle is available from 6 AM to 11 PM on request. The charge is USD 9 per person one way.
What are the check-in and check-out times at The Luang Say Residence?
You can check in from 2 PM - 10 PM. Check-out time is noon. Late check-out is available for a charge of USD 200 (subject to availability). Express check-in and contactless social distancing and check-out are available.
What is there to do at The Luang Say Residence and nearby?
Have fun during the warmer months with activities such as cycling. The Luang Say Residence also has an outdoor pool.
Are there restaurants at or near The Luang Say Residence?
Yes, there are 2 on-site restaurants, featuring garden views.
Does The Luang Say Residence have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Luang Say Residence like?
The Luang Say Residence is a short 13-minute walk from UXO Laos Visitor Center and 18 minutes' walk from Dara Market.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

10.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Nice hotel. Wifi was a big problem in my room with poor service.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Definitely will come back again. Great service and great staff.
Joshua, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

This is a superb small hotel with wonderfully friendly, professional and helpful staff. A great oasis of calm and comfort.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

hotel is clean n exclusive. service is good, a relaxing place for leisure
johan meng loon, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Gina, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The manager and all of the staff are gracious and welcoming. The property and grounds are well maintained and a relaxing oasis just on the edge of downtown Luang Prabang. The pool is large and swimmable but like most of the pools in town it is not as crystal clear as one would like. Overall, the property is delightful.
6-night business trip
Verified Expedia guest review

10/10 Exceptional

Toui and the rest of the staff went out of their way to make sure we were happy at every turn. Great service, beautiful rooms, one of the best restaurants in Luang Prabang, and serious attention to detail make this property an excellent choice. We look forward to our next visit!
3-night family trip
Verified Orbitz guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

6/10 Good

Beware of overcharging
"Free airport transfer (by request)" was not free. They tried to charge laundry fee for a "evening gown" for which I never asked for service (I was a male solo traveller).
2-night trip
Verified Hotels.com guest review