Tambo del Arriero Hotel Boutique - Cusco

Pros: Nice hotel Convenient location Very helpful staff

Lovely with excellent service.

It was a great experience.

Beautiful boutique hotel, lovely courtyard and plants. Staff was extremely helpful from the moment of arrival offering coca tea and oxygen if needed for the high elevation. The room was one of the most beautiful that I’ve ever rented, high ceilings with a lofted sitting area and beamed ceiling. The hotel is also within easy walking distance of the square, shops and restaurants.

My husband and I loved this place, clean and the view was wonderful. A couple comments I left were the safe lock box wasn't working and soap & shampoo bottle were too tightly locked that we had to use our own.

Excellent hotel. The service was really good. The rooms are large and roomy and quiet The showers are hot. The restaurant is very good and serves dinner until 9;30. The breakfast was very good. We left our bags at the hotel while we were hiking the Inca trail for 4 days as we stayed here both before and after our hike.

Large rooms around a couple of cozy patios. Tasty breakfast. Very personalized service. A little far from the Main Square. Easy to walk down to it but more challenging to climb up,

The property is nice but the service terrible. We were a family of 5 and as hotels.com didn’t give the option to book a suite for 5 we called the hotel directly. They encouraged us to book online and then send them an email so they can add a small bed or crib for my 4 year old. That was 3 months ago. When we arrived we had a small room with no windows and just two beds. When we explained the situation and found the emails exchanged with the same person that checked us in, she said that there had been a mistake and there was nothing they could do as there were no rooms left and an extra bed could not fit in that room. They offered us to give our money back, but moving the whole family and finding a room for the same day was impossible so we just had to accommodate. No real alternative was given. We asked to talk with the manager but they told us she didn’t want to talk to us, that the answer would be the same. After insisting, they told us she had lest the hotel for the day and then we found that was not true either. She listened to us and just said sorry, that there had been a missuderstanding and there was nothing she could do. The lack of responsiveness from everyone was shocking. It’s a shame as the property is very nice, although very far from the main square. About 8 blocks and not 3 as they advertised.

Very pretty hotel with beautiful courtyards and a tasty breakfast. It's just a touch away from the main drag. Staff was wonderful and made our stay particularly pleasant. Helpful with accommodations for day-trips, taxis, laundry, etc. Perhaps if there were one downside to the hotel it's that the loveliness of the building comes at a price: it's an older building which means that you sacrifice windows and ventilation. Overall though we had a wonderful stay.

Great Hotel experience, personnel went above and beyond on Customer Service, I'm very happy and will come back.