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4-star hotel with restaurant, near Bulgarian Parliament
Noisy HVAC - couldn’t sleep, hotel didn’t care to fix it
Oct 9, 2020
We only had a 1 night stay before an onward flight but would recommend this hotel ,…
Feb 7, 2020
This property advises that it adheres to We Care Clean (Best Western), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Self parking costs EUR 11 per night
Extended parking costs EUR 11 per day
Continental breakfast is offered for an extra charge of EUR 9.00 for adults and EUR 9.00 for children (approximately)
Babysitting/childcare is available for an extra charge
Airport shuttle service is offered for an extra charge of EUR 13 per person (one-way)
Airport shuttle service for children up to age 12 costs EUR 0 (roundtrip)
WiFi is available in guestrooms for EUR 1 per 24-hour period (rates may vary)
Area shuttle service is offered for an extra charge
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 48 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Very nice and new hotel. Very well located. Nice breakfast and wifi connection working fine.
G S, 3 night trip, Feb 6, 2020
Verified Hotels.com guest review
Amazing hotel clean tidy food was a very good quality rooms spacious and very well presented will definitely stay there again
Anita, 1 night family trip, Jan 1, 2020
Verified Hotels.com guest review
מיקום המלון מצויין כ 15 דקות הליכה מכל האטרקציות במרכז העיר. המלון נקי מסודר ארוחת בוקר מושלמת. ישנה מסעדה במלון פתוחה עד 11 בלילה כל יום, מספקת אוכל טעים וטרי.
Yaniv, 3 night family trip, Nov 14, 2019
Verified Hotels.com guest review
A good location, close to things to see in the city. The staff were friendly, particularly on the front desk. The restaurant could take some tips from them, as they took quite a little while to warm up. Breakfast wasn’t bad but not amazing! Room was comfy and very clean and lift went to all floors!
Bethan, 1 night trip with friends, Sep 27, 2019
Verified Hotels.com guest review
The only thing that was good in the hotel was the breakfast. The hotel is located in a poor district that does not seem very safe at night. There is a lateral entrance to the hotel that is not locked or monitored at night creating an unsafe environment. The hotel is far from everything.Some of the door locks did not work (although we had complained 3 times) The room was small and the bathroom was unpractical. The check out process was a pain because they came up with all kinds of last minutes taxes (real or imaginary?) The final price did not match what had been offered by Expedia. We paid because the employee was becoming threatening.
Bob, 5 night family trip, Sep 2, 2019
Verified Expedia guest review
I highly recommend BW City Hotel in Sofia. My room was in the renovated section and it was small but tastefully decorated and very comfortable. The front desk was always helpful and responsive. The hotel is in an excellent location, in walking distance to many of the city's sights The breakfast buffet includes a variety of choices and dinner in the hotel restaurant was very good.
Cathryn, 3 night trip, Aug 16, 2019
Verified Hotels.com guest review
Good location, clean, reasonable price, friendly and helpful staff. Excellent breakfast!!
George, 1 night trip, Aug 12, 2019
Verified Expedia guest review
The hotel is modern but small. The rooms are nice and the beds are comfortable. The balcony’s are overrun with bugs and obviously are not swept as there are tons of dead bugs and webs. The breakfast was always cold, I guess they make it once and just leave it sitting there for three hours. W Front desk staff were very helpful. Overall not a hotel that I would stay here again there are many others to chose from that offer more value. This hotel is listed as 4 star yet there is no iron in the room, housekeeping is hit or miss, there were socks left on the floor from previous guest and surfaces were not clean. I had to use disinfecting wipes as surfaces were sticky.
Janet, 12 night family trip, Aug 12, 2019
Verified Hotels.com guest review
Reception on arrival very good. Pleasant helpful staff. Room good with everything you might need. Parking rather expensive for an insecure car park ( anyone could walk in) but hotel also in a good central location. The cold offering at breakfast was excellent, the warm offer less so. Downsides: one very surly barman who would be better suited to professions that don’t require contact with customers. Two, the apparent impossibility to get some ice at 21:45. It seems no one was willing to unlock the door to the bar to get to the ice machine. Anyhow I managed to overcome the obstacle, but they could have been more helpful.
Derren, 2 night trip, Aug 10, 2019
Verified Hotels.com guest review
Designed and good looking rooms, Well cleaned, Comfort, Stuff were so nice and service-oriented. Location is great - 1 minuted walking to alexander navasky cathadrela and 10 minuted to vitosha bulevard and in general 10 minutes to all main attractions.
EyalH, 3 night family trip, Jul 27, 2019
Verified Expedia guest review