2/10 Poor
9 March 2025
Worse experience ever
It was the worse experience ever. The hotel which I booked was unavailable, outside looks like a ruine and when I went there and the lady from reception said the room which I booked is leaking and she took me to another hotel. As she doesn't know english she called a men which I spoke with on the phone, he apologise for the inconvenience and he said that I'll be comfortable in the other hotel. I asked him why nobody didn't let me know before about this change as I sent an email few days before to ask if I can check-in earlier. No explanation at all. To the other hotel toilet basin was broken, dirty walls, a lot of noise till late in the night and early in the morning, the internet was ok in the first day and next morning, next days no internet till the morning I returned home (I've been there 5 nights). The lady which I met to reception doesn't know english, she used google translate to communicate with me. When I asked her to come to see the toilet she told me that she will change my room when the cleaner will finish to clean another room. I went to drink a coffee and when I came back she told me that she can't give me another room because it was already booked and she didn't know!!! She asked me to pay 200 dirham(20 euros) for city/local tax, I show her the receipt and I told her that I'll not pay more than 9,87$ like in the receipt (the booking was made for 2 persons). She sent my receipt by phone to another person and spoke with the person she didn't asked me pay anything
Narcisa-Nicoleta
Narcisa-Nicoleta, 5-night trip
