Upon check-in, we were greeted by Luca at the front desk. He was very friendly and informative, providing maps and directions for us. The room had been recently renovated, the linens, bed and pillows were all very comfortable. The hotel seemed to be very clean. A strange thing though, our room was up on the fifth floor and they had the security door on that floor locked. We couldn’t get out.
We had to use an extra key to unlock the main doors to the floor to exit in the morning. It was a difficult to use the key and unlock the floor security doors. Its not a good idea in case of emergency or fire. They put us in a wheelchair accessible room, which we did not need. It had a roll in shower with no walls. Every time we showered, we ended up flooding the bathroom. We walked from the train station and it was difficult to find the hotel.