Cleveland Thermal Motel puts you a short five-minute drive from Skyline Rotorua. Guests can take a morning swim in at the outdoor pool, and the Hot tub makes for a relaxing end to the day. A terrace and a garden are offered, and in-room conveniences include fridges and microwaves. Fellow travellers say great things about the helpful staff.
Languages
English, Hindi, Indonesian, Malay
At a glance
Hotel size
31 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 10 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The property charges 2.5 per cent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
Barbecue grills
Travelling with children
Playground
Trampoline
What to do
Hot springs
Hiking/biking trails nearby
Services
Front desk (limited hours)
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
4 buildings/towers
Garden
Picnic area
Terrace
An outdoor pool
Hot tub
Room amenities
Be entertained
42-inch flat-screen TV
Digital TV channels
Home comfort
Heating (climate-controlled) and air conditioning
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Cot/infant bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Fridge
Microwave
Kitchen
Stovetop
Toaster
Cookware, dishes and utensils
More
Daily housekeeping
Local maps
Special features
Spa
There are 2 hot springs open between 7:00 AM and 9:00 PM.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Service fee: 3.2 per cent
Optional extras
Continental breakfast is offered for an extra charge of approximately NZD 15.50 for adults and NZD 15.50 for children
Late check-in between 8:00 PM and 10:00 PM can be arranged for an extra charge of NZD 30
Credit card charges are subject to an extra charge of 2.5 per cent
Children & extra beds
Cots/infant beds are available for NZD 15.0 per night
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:00 AM to 9:00 PM
Policies
This property does not have lifts.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
Cleveland Thermal Motel Rotorua
Econo Lodge Cleveland Hotel
Econo Lodge Cleveland Hotel Rotorua
Econo Lodge Cleveland Rotorua
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Cleveland Thermal Resort Rotorua
Cleveland Thermal Rotorua
Cleveland Thermal Resort
Cleveland Thermal Motel Motel
Cleveland Thermal Motel Rotorua
Cleveland Thermal Motel Motel Rotorua
Frequently asked questions
Does Cleveland Thermal Motel offer free cancellation for a full refund?
Yes, Cleveland Thermal Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cleveland Thermal Motel?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Cleveland Thermal Motel?
Sorry, pets aren't allowed.
Is parking offered on site at Cleveland Thermal Motel?
Yes, there's free self parking.
What are the check-in and check-out times at Cleveland Thermal Motel?
Check-in start time: 2 PM; check-in end time: 6:00 PM. Check-out time is 10 AM.
What is there to do at Cleveland Thermal Motel and nearby?
Have fun during the warmer months with activities nearby such as hiking. Additional recreation on-site includes hot springs. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Cleveland Thermal Motel also has a picnic area and a garden.
Does Cleveland Thermal Motel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster and cookware.
What's the area around Cleveland Thermal Motel like?
Cleveland Thermal Motel is a short 3-minute walk from Kuirau Park and 9 minutes' walk from Rotorua Hospital.
Cleveland Thermal Motel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
19 September 2024
The property has been renovated and very fresh and clean. Comfortable bed. Good heating. Private mineral pool was very relaxing and we enjoyed it very much. We will stay there again next time we go to Rotorua.
Angel
Angel, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 August 2024
Heated swimming pool all to ourselves ... plenty parking.road was quite noisy but earplugs solved that. Place has and is being refurbished so was lovely. Easy walk to town
Lesley
Lesley, 2-night trip
Verified Expedia guest review
8/10 Very good
30 June 2024
deb
deb, 1-night trip
Verified Expedia guest review
10/10 Exceptional
28 June 2024
The staff was very kind, and the grounds were lovely! We especially enjoyed the thermal pool.
Theresa
Theresa, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
19 May 2024
Very friendly staff
Very clean and tidy rooms
Nice pool and mineral pool
Booking again for my next trip
Sunita
Sunita, 1-night family trip
Verified Expedia guest review
8/10 Very good
10 May 2024
Property is an older property with basic rooms and clean facilities. The bed was very comfortable and the mineral pool was great.
Jerzy
Jerzy, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 April 2024
Loved the heated swimming pool and the hot mineral bathhouse!
Riley
Riley, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
28 March 2024
Friendly, convenient overnight
Wonderful service upon arrival. Staff were brilliant. Basic and friendly, thank you
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
15 March 2024
Great for the price
This was a great hotel for price. Nothing super fancy, but really clean and comfortable. The mineral pools on the premises were fantastic. The staff was super!
Eric
Eric, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
7 March 2024
I chose this place because of the nearby geothermal and wanted to use their hot pools. But they were broken and were not repaired during my stay. Owners/staff are great.
Carolyn
Verified Travelocity guest review
10/10 Exceptional
6 March 2024
My son and I really enjoyed our stay at The Cleveland. We were greeted with chocolate and an upgrade which made our day. Accommodation was clean and comfortable and it was great to have the pool for an end-of-day swim. The staff were extremely friendly and helpful.
Maria
Maria, 2-night family trip
Verified Expedia guest review
6/10 Good
1 March 2024
Very comfortable bed. The room is dated except for the bed.
Greg
Greg, 1-night family trip
Verified Expedia guest review
8/10 Very good
12 February 2024
The room had a slight odour and the thermal pool had stuff that stirred up with movement that shortened my time there. Otherwise, the bed was comfortable and the kitchen and bathroom were clean and functional.
Marcus
Marcus, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
7 January 2024
Come stay here highly recommend to all
Thank you so good there recommendations for any family to stay rates need adjustment for returning families but loved the experience at cleavland hotel rotorua
Ricky
Ricky, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
7 January 2024
Rotorua
For what we paid I expected way better from this motel. For almost $600 NZD per night I at least expected it to be clean. The shower, appliances and walls were filthy. Extremely disappointed. The best thing about this motel was the location for our activities while in Rotorua.
Nicole
Nicole, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
30 December 2023
Steve
Steve, 3-night trip
Verified Hotels.com guest review
8/10 Very good
21 December 2023
Ground floor, parking close to the unit, easy booking, comfortable bed, good mixer tap in shower which had plenty of pressure. Easy check in and out.
Thank you
Vern
Vern, 1-night trip
Verified Expedia guest review
6/10 Good
21 November 2023
Place needs renovation, carpet was stained.
Bed was clean and comfortable.
Receptionist very helpful.
Krystyna
Krystyna, 3-night family trip
Verified Expedia guest review
8/10 Very good
14 November 2023
Pool is great
MICHELLE
MICHELLE, 1-night trip
Verified Wotif guest review
10/10 Exceptional
12 November 2023
Vivienne
Vivienne, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 October 2023
Leo
Leo, 3-night trip
Verified Wotif guest review
8/10 Very good
24 October 2023
A comfortable, roomy hotel room, that could do with some updating, and basic repairs such as a new washer for a badly dripping tap. The kitchen was roomy for a motel room too, with lots of bench space. The warm pool was great and I soaked a short while in one of the hot tubs as well. The bed was comfortable and the wi-fi worked. Walking distance to the steaming, bubbling hot pools of Kuirau Park.
Julie
Julie, 3-night trip
Verified Expedia guest review
2/10 Poor
23 October 2023
Had a terrible stay here, there were meant to be rules in place and the staff didnt inforce these.
People talking loudly outside to horns being tooted.
Wpuld not recomend staying here unless you like a lot of noise.
Simone
Simone, 3-night family trip
Verified Wotif guest review
8/10 Very good
21 October 2023
Owners and staff were wonderful! The place was clean though there were some stains on carpet and bedding. The AC unit is in the kitchen so it didn’t cool the sleeping area as well but overall our stay here was fantastic and the pool/thermal mineral tub were very relaxing! Easy walks to a lot of food and kuirau thermal park. Would go back and recommend.