6/10 Good
11 December 2024
Nice but ghost hospitality...
Great wine estate, we booked a modern villa with private pool, a stop between safaris across different African countries. Whay struck us immediately is scattered junior staff without any supervision or management skills.For 3 days, only a succession of nice but poorly trained junior employees trying their best to serve but lacking an overview of customer experience. Even Clara Barn's fine dining lacked luster beyond the rather boring menu: we had personally met Chef Bertus at Speck & Bone in Stellenbosch the night before and enjoyed his talents...but no chef came to the table at Clara's the 2nd night: service was clumsy with no real knowledge of dishes/ ingredients...The afternoon wine tasting was sad and low grade compared to the brand story. However, the Spa was a high point, excellent professional treatments, great hospitality. There is obviously no real GM or Customer management on the grounds of Vergenoegd, they think that the winery and ducks are enough...For those prices, I don't think so and the German owner should know better , hire a real GM if he wants to fill in and not waste this beautiful real estate investment that could be run like a real 5 stars that it deserves...
Olivier
Olivier, 3-night trip
Verified Hotels.com guest review
